Teams | Collaboration | Customer Service | Project Management

We believe open source is best done transparently. We feel that communicating clearly and concisely what we are changing, adding, or fixing is a matter of high importance when it comes to our community. In the early days of Rocket.Chat, we didn’t have an easy way of allowing our users to help support the development of Rocket.Chat.

You probably can’t imagine life without your smartphone. You can just say “Hey Siri, call Mom” and instantly the number is dialed for you. Be honest, do you know Mom’s phone number? It’s practically impossible to remember all of your contacts’ information, and because your phone manages details like a personal assistant, you don’t have to.

Communicating an ongoing crisis is a mammoth task for any business. Even more so in the time of a pandemic like the novel coronavirus. Unless you have a detailed crisis communication plan in place, the lack of clarity and information might put your frontline support reps in a tight spot when they are trying to reassure your customers.

In an era where remote work has become commonplace, many customer success managers aren’t too happy. Why? Don’t the enjoy working from their home office? Sure, many professionals do, but their dissatisfaction is because the home office lifestyle inhibits their ability to meet face-to-face with customers. These in person interactions are the foundation of many excellent customer relationships, and it can sometimes be a challenge to build or sustain relationships without them.

Rocket.Chat is a communication hub that is ideal for organizations that are looking to facilitate their digital communication and collaborate regardless of location, with high-security standards. We are the perfect tool for async and sync conversations, we not only provide an ecosystem of tools for teams, we also have solutions to keep your communication with external stakeholders.

“Shadow IT” can be a divisive subject depending on how long you’ve been in the IT field. There is a legacy attitude within many IT teams that shadow IT must be controlled – but it can bring significant benefits to an organization. Modern IT teams understand these benefits, and focus on balancing shadow IT’s value and risk. Moving past that legacy attitude and developing a modern IT mentality in your organization can be difficult.

These are unprecedented times. All around the world, as more and more countries start the process of responding to COVID-19, companies and employees are trying to make the shift to remote work so they can keep work going. For many people, this means working remotely for the first time — and getting used to the challenges of working from home is going to be a bit of an adjustment. But even people who are used to working remotely are finding it hard right now. Because this is different.

As millions of teams adjust to working remotely full time, many are searching for ways to stay productive without compromising work-life balance. Finding time for deep focus, reducing digital distractions, and fighting the constant deluge of app toggling and notification checking are all top priorities for workers—and for good reason. According to the Anatomy of Work Index, nearly three-quarters of workers experience burnout every year.