%term

Configuration Item: Understanding The CMDB's Building Blocks

Aug 7, 2024 By InvGate In InvGate

In today's video, we'll explain everything you need to know about configuration items (CIs) in IT and Service Management. What is a Configuration Item (CI)? Why they matter and how they help keep things running smoothly. From hardware to software, we'll explore the different types of CIs, their difference with assets, how to use these attributes to optimize your IT services, and more.

View Video

InvGate

Read more about Configuration Item: Understanding The CMDB's Building Blocks

Boost Time-to-Value: Using Automation to Maximize ROI in Service

Aug 7, 2024 By Vivantio Press In Vivantio

As service providers continuously look for ways to optimize their operations and deliver superior value to their clients, one critical metric remains top of mind – the return on investment (ROI), particularly the time it takes to achieve this return—referred to as time-to-value.

Read Post

Vivantio

Read more about Boost Time-to-Value: Using Automation to Maximize ROI in Service

Free AI for customer experience guide | Zendesk

Aug 7, 2024 By Zendesk In Zendesk

Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

View Video

Zendesk

Read more about Free AI for customer experience guide | Zendesk

Retail's next frontier: elevating customer experience with Zendesk AI

Aug 6, 2024 By Subarna Ganguly In Zendesk

Discover how retail businesses are modernising CX, delivering personalised services and boosting efficiency and savings with Zendesk AI.

Read Post

Zendesk

Read more about Retail's next frontier: elevating customer experience with Zendesk AI

How UrbanStems delivers happier customers with Zendesk AI

Aug 6, 2024 By Maggie Mazzetti In Zendesk

With Zendesk AI in their corner, UrbanStems is streamlining their processes, improving customer satisfaction and creating memorable moments during their busiest times of the year.

Read Post

Zendesk

Read more about How UrbanStems delivers happier customers with Zendesk AI

Customer Service Outsourcing Philippines: PITON-Global on Advanced Technologies and Customer Experience

Aug 5, 2024 By TeamRelated In TeamRelated

In the ever-evolving landscape of customer service outsourcing, the Philippines has solidified its reputation as a premier destination, thanks to its skilled workforce, cost-effectiveness, and cultural compatibility with Western markets. This success is underpinned by the adoption of advanced technologies that have transformed the customer service experience, allowing contact centres to deliver exceptional service quality and efficiency.

Read Post

TeamRelated

Read more about Customer Service Outsourcing Philippines: PITON-Global on Advanced Technologies and Customer Experience

4 key tips to maximize Zendesk value | Zendesk for Startups

Aug 2, 2024 By Zendesk In Zendesk

4 key tips to maximize Zendesk value | Zendesk for Startups Qualifying startups can use Zendesk free for six months. Startups can kickstart and optimize their Zendesk experience to see value in our platform right away in four key steps.

View Video

Zendesk

Read more about 4 key tips to maximize Zendesk value | Zendesk for Startups

ITSM Framework: A Service Management System

Aug 1, 2024 By Vivantio In Vivantio

An IT Service Management (ITSM) framework is essential for ensuring your IT services operate efficiently. It helps align IT services with business goals, enhances overall performance, and improves the customer experience by providing reliable and responsive support. Using a strong service management system helps your IT match your business goals. It also makes your operations more efficient and flexible.

Read Post

Vivantio

Read more about ITSM Framework: A Service Management System

Deep Dive on AI Agents Post Relate Community Event

Aug 1, 2024 By Zendesk In Zendesk

On June 27, we hosted our highly anticipated second event in our Post-Relate Community series, where we delved into the world of AI agents: the most autonomous bots in CX. Our expert panel provided a deep dive into the core functionalities of AI agents, followed by an engaging, interactive demo.

View Video