Teams | Collaboration | Customer Service | Project Management

Vivantio

MSP vs. MSSP: Key Differences Explained

Jul 16, 2024 By Vivantio Press In Vivantio
When navigating through IT management and cybersecurity, understanding the terms Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) is crucial. Recognizing the difference between MSP and MSSP can significantly impact your organization’s efficiency and security posture. Both service providers play vital roles in ensuring your business operates smoothly while safeguarding against various threats.
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teamsupport

Revolutionizing the Way Customer Support Teams Use Jira

Jul 15, 2024 By Amanda Davis In TeamSupport
TeamSupport, the leading customer support software provider, has announced significant advancements to its Jira integration, setting a new industry standard for seamless collaboration between customer support and engineering teams. With an array of innovative features, TeamSupport’s enhanced Jira integration tackles the long-standing challenges faced by customer support agents when working with Jira and their support software, ensuring heightened efficiency and improved customer satisfaction.
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Vivantio

A Complete Guide to MSP Automation: 5 Steps to a Culture of Efficiency

Jul 10, 2024 By Vivantio In Vivantio
Managed Service Providers (MSPs) manual tasks are becoming a relic of the past. Today, the integration of IT Service Management (ITSM) and the implementation of ITIL processes are pivotal in achieving streamlined operations and superior client satisfaction. By leveraging MSP automation, MSPs can significantly enhance IT service delivery, ensuring clients receive prompt and efficient solutions tailored to their needs.
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teamsupport

Delivering Customer Support

Jul 9, 2024 By Riley O'Donnell In TeamSupport
In the world of youth activity centers, keeping kids engaged and active is paramount. Jackrabbit Technologies, a leader in management software for youth activity centers, has dedicated itself to this mission by ensuring their client support is unparalleled. In this blog post, let’s delve into how Jackrabbit, with a 100% remote workforce spread across several states and even Canada, managed to elevate its customer support from ordinary to extraordinary.
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Vivantio

Vivantio's Top G2 Rankings: Efficiency and ROI for Service Providers

Jul 4, 2024 By Vivantio Press In Vivantio
For service providers, the stakes are high as they strive to deliver seamless and effective IT service management (ITSM) solutions to their clients. This is why recognition from trusted industry platforms, such as G2, is a testament to a product’s value and reliability.
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Virtual Agent For Microsoft Teams: Add Teams to Your Service Desk

Jul 4, 2024 By InvGate In InvGate
If you were looking for help desk software that integrates with Microsoft Teams, InvGate Service Desk was already your go-to option. However, our MS Teams integration has reached a whole new level of proficiency. Connecting Microsoft Teams with InvGate Service Desk turns the messaging platform into a formal communication channel while centralizing interactions in the backend. This provides a double benefit: improving the agents' and end-users' experience and simplifying tracking and measuring all service desk interactions in one place.
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