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Customer Service

7 ways CX leaders can close the AI trust gap with customers

Few can deny the potential of AI to improve customer experience, but many remain hesitant to trust it. That’s why building customer confidence in AI remains one of the biggest challenges facing CX leaders today. The reasons are understandable: AI is powerful, very technical and can be difficult to understand. The name alone can spark fears of human obsolescence – or getting trapped in an endless loop with a chatbot that can’t help.

Enterprise Service Management vs. IT Service Management: Unlocking the Distinctions

In this article, we’ll take a deeper look into ITSM and ESM, exploring how they impact diverse business verticals and, more importantly, why integrating both could be a game-changer for your organization. In the constantly evolving arena of service management, gaining a clear understanding of the fundamental distinctions between Enterprise Service Management (ESM) vs. IT Service Management (ITSM) is crucial.

How Businesses use Zendesk to Stay Agile

Sam Chandler used Zendesk to build her customer service organization "from the ground up." Sam says Zendesk enabled her company to be able to compete with their larger competitors. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Zendesk's State of Manufacturing Customer Experience Report

Manufacturing companies can anticipate the future and show up strongly against competitors by delivering great customer service. Providing great products is not enough in today’s world – our research indicates that investing in CX is the essential tool for building a strong company and loyal customer base. Our State of Manufacturing report offers examples of how companies are evolving their customer relationships.

29 Customer Service Tips to Deliver Great Customer Service

What is the most important thing you can do to reduce churn and increase word-of-mouth referrals? The answer is obvious, but it’s often overlooked: improve your customer service. No matter how awesome you think your product is, or how skilled your customer support team is, your customers are most likely to remember the direct interaction they have with your company.

Customer service reports every business needs

Zendesk’s CX Trends 2023 Report found that 40 per cent of business leaders now view customer support as a revenue driver. This growing number highlights the importance of first-class customer service to business success. Frighteningly, 73 per cent of customers will switch to a competitor after multiple bad experiences. And staying on top of your customer service is easier said than done, especially with so many data points, stats, and KPIs to try to decipher—let alone draw insights from.

Improve Net Promoter Score with customer service software

The world is more unpredictable than ever before. Responding to constant economic, social, environmental, and political change, consumers are making more contradictory choices as they juggle what they need with what they want, and with what’s available. This unpredictability is making life harder and harder for businesses to acquire and retain customers.

Can Zendesk be used as a CRM?

Choosing the right software can be a nightmare. With so many acronyms, options, and features, making the right choice is no mean feat. You might even be left scratching your head as terms like CRM and SaaS are thrown around without any explanation. But fear not. If you’re wondering whether you can use Zendesk as a CRM, then you’ve come to the right place.

What are Zendesk tags?

At Zendesk, we’re all about making your life simpler and better. It’s why our software is used the world-over. And why we’re dedicated to helping you get the best out of your Zendesk. One of the questions we’re asked most often is: “What are Zendesk tags?” So, as we’re here to help make your business tick, here’s our guide designed to demystify Zendesk tags.