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Customer Service

How to Integrate Multiple Help Desks Into One ITSM Solution

Sep 29, 2023 By InvGate In InvGate
Managing multiple help desks across different departments and teams is challenging. And working with various vendors adds an extra layer of complexity, inefficiency, and expenditure. But there's a way to integrate multiple help desks into one ITSM solution, as you can see in this video! Having a single point of contact has many benefits, including: So, what are you waiting for? Unify the help desks of multiple departments into InvGate Service Desk and consolidate your IT, HR, Finances, and Maintenance service offering!
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Help My AI! presents: Zendesk

Sep 28, 2023 By Zendesk In Zendesk
Trained on billions of real customer interactions, #ZendeskAI has saved over 35 years worth of support agent time since 2021. It works right out of the box, so businesses can provide personalized support to their customers from day one. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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The next big release in Zendesk AI: a leap into the future of customer and employee experience

Sep 27, 2023 By Jesse Martin In Zendesk

Over the last year, the impact of AI on customer service has been massive. Many customer experience applications and workflows can be optimised with AI – but not all AI solutions are tailored to customer experience.

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Business expert Dorie Clark weighs in on Zendesk's CX Trends 2023 report

Sep 27, 2023 By Zendesk In Zendesk
Business leader @DorieClark says she would happily trade her business to a company that provides an excellent customer experience, and she's not alone. 🥳 70% of consumers spend more with companies that offer premium customer experiences, which is a huge opportunity for companies that "put a stake in the ground and do something different," as Clark says.
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10 Service Desk Automation Ideas You Need to Apply ASAP

Sep 25, 2023 By InvGate In InvGate
Help desk activities involve so many manual tasks that the job can quickly become tedious — leading to human error and high turnover. Service desk automation helps you avoid all that and allows IT support teams to focus on more complex and critical tasks. Some of the benefits that well-implemented automation can bring you include: Explore X InvGate Service Desk automation ideas in this video, and boost your support efficiency!
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Customer Service Week: 5 Ideas to Celebrate And Reward Service Desk Agents

Sep 22, 2023 By Matt Beran In InvGate
When the calendar flips to October, it reveals a special occasion that deserves attention and appreciation: Customer Service Week. From October 2-6, 2023, this week is a tribute to the unsung heroes who are behind the service desk and go above and beyond to deliver exceptional customer experiences. This year's theme, "You Make the Magic Happen," adds a touch of enchantment to the celebration, emphasizing the pivotal role of service desk agents in creating memorable interactions.
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