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Zendesk Community Event: Achieving CS Excellence with Workforce Management and Quality Assurance

Sep 4, 2024 By Zendesk In Zendesk

On August 29, our community came together for an amazing event focused on achieving customer service excellence through the synergy of workforce management (WFM) and quality assurance (QA). Attendees had the opportunity to learn from a savvy panel of experts and explore the latest innovations set to elevate support operations to new heights.

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3 Rules to Automate Ticket Routing

Sep 4, 2024 By InvGate In InvGate

Automated ticket routing is a great way to boost your customer support. This video breaks down three essential rules for implementing an efficient ticket assignment process. Learn the benefits of automatic ticket assignment, understand what ticket routing is, and explore how to create effective ticket assignment rules.

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Workflow: How to send satisfaction surveys when tickets get solved

Sep 4, 2024 By Zendesk In Zendesk

Learn how to send Zendesk satisfaction surveys immediately after tickets are solved by deactivating default automation and creating a custom trigger. Timestamps: Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

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What is an API Ecosystem

Sep 4, 2024 By Vivantio In Vivantio

An API ecosystem is crucial for businesses and service providers to achieve smooth integration and drive innovation. For instance, consider a healthcare provider that needs to connect its patient management system with various third-party services, such as electronic health records (EHR), billing platforms, and appointment scheduling tools.

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What is digital employee experience? The complete guide

Sep 3, 2024 By Last updated September 3, 2024 In Zendesk

A top-notch digital employee experience can help teams to be more efficient and more satisfied with their jobs, thanks to better internal support.

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Employee onboarding automation process: What it is + benefits

Sep 3, 2024 By Last updated September 3, 2024 In Zendesk

Learn how your HR teams can leverage onboarding automation to streamline onboarding workflows and processes.

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Live TSU Webinar August 2024 Take Control with Proactive Chat

Sep 3, 2024 By TeamSupport In TeamSupport

In this webinar, we'll show you how to effectively set up and customize proactive chats to anticipate customer needs, improve response times, and enhance overall satisfaction.

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How do I create a report containing all the tickets created in the last 30 days?

Sep 2, 2024 By Zendesk In Zendesk

Master creating custom reports in Zendesk Explore. Learn to select datasets, apply filters, visualize data, and save your report. Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

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How Do You Review Complex Tickets Quickly in InvGate Service Desk?

Aug 29, 2024 By InvGate In InvGate

For more information please visit our site at www.invgate.com

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Customer Based SLA for B2B Service Providers

Aug 29, 2024 By Vivantio Press In Vivantio

A customer-based SLA (Service Level Agreement) can really change the game for B2B service providers. Unlike standard service level agreements, which are more generalized, these agreements focus specifically on your needs, setting clear service agreement terms between the service provider and a customer. This ensures both sides are clear on what to expect, making for a strong partnership.

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