Teams | Collaboration | Customer Service | Project Management

Here's what you need to know about Zendesk's AI-powered workforce management tools. With Zendesk AI-powered workforce management, forecasting, scheduling agents, and tracking performance are a breeze. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

AI tips for businesses | Zendesk What's your top tip for getting started with AI? Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Grow your pipeline, boost conversions, and power productivity with our AI-powered, easy-to-use sales CRM. Smarter campaigns, superior leads: Freshsales helps you run smart sales campaigns to generate more leads, then capture, qualify, route, and track them with the power of Freddy AI. Efficient organizing, expert prospecting: Declutter your sales view and have the key details you need to dive into your day with no wasted time. Plan your entire sales process with kanban views, and configure and control with drag-and-drop cards.

Discover how Vivantio can transform your technology and service management experience. Why Vivantio?

A change request is a formal ticket for tweaking or modifying anything in your system or IT environment. Whether because of new business needs, fixing existing problems, or simply making something better, a change request helps you outline what needs to be done and why. These aren't just procedural necessities but tools that can boost the effectiveness and reliability of your help desk. Here's how they make a difference.

Take a look at our new "Approval Workflow" functionality. Make sure the proper steps are taken before a ticket or project moves to the next step!