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Four Tips for Call Centers to Embrace Long-Term Remote Work Productively

After months of wide-spread lockdowns in response to the novel Coronavirus, many countries and companies are beginning to lift restrictions. As this process begins, it’s clear that many things will look different than before the pandemic. This is especially true for the workplace, where many people are expected to work from home indefinitely. In a call center environment where employees work in tight spaces using shared equipment, the need to facilitate a new normal will be especially noteworthy.

Third-party integrations: simplify your work by connecting more apps to Zoho Projects

Most businesses run on a variety of applications and it’s essential for productivity and efficiency that such applications communicate with each other. If tools are rigid and fail to talk to each other, work can become quite cumbersome. Last year, we asked our users what add-ons you’d like to see in the future for Zoho Projects. Many of you sent in your requests, and we heard you loud and clear!

Remote pair programming? Oh yes, you can

When the entire company is working from home, pair programming is not only possible but even more valuable. If you were practicing it face to face, why not continue remote? If you weren’t, why not try? My team did a series of remote pair programming sessions in during the last month or so, and I want to share a few tips from that experience. If you’ve never tried pair programming before, here’s a good primer.

6 contact tracing best practices-and how technology can help

According to a recent NPR survey of state health departments, the national coronavirus contact tracing workforce tripled in just six weeks, jumping from 11,142 workers to 37,110—and public health researchers say it needs to grow even more. Recent surges in cases underscore the importance of reopening countries, states, schools, and businesses carefully and as safely as possible—when the time is right.

Embracing change: Build, test, and adapt in a sandbox environment

The world will keep changing, and now is the time to embrace it. Change can be challenging, of course, but it can also push you to build an even better customer experience, listen to your customers more closely and work harder to stand out from your competition—and these are all good things. One of the ways you can equip your team to embrace change is with a virtual sandbox environment.

How to Evaluate your Customer Support Efforts

It’s happened to everyone—you purchase a new product you’ve wanted for a long time. But despite your excitement to use it, you realize, to great irritation, that you don’t really understand how to use it. These days, customers have an abundance of options any time they want to make a purchase. If something is too hard to use, returning it or canceling the subscription is just a few clicks away. Closing a deal does not mean your customer will stay.

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How To Monitor Zoom Audio Video Conference Performance

With governments and businesses requiring workers to stay and work from home during this unprecedented global pandemic, enterprises are now more dependent than ever before on real time collaboration tools like Microsoft Teams, Zoom, and Cisco WebEx. IT staff within these organizations are under pressure to provide their Sr. Management a level of assurance that these tools are working well in this scenario. But with workers running devices IT doesn't own over networks they don't control means IT needs innovate quickly and find tools that can help them and help them fast.

4 ways cloud helps future-proof your teams

Cloud is no longer a differentiator – it’s a strategic requirement for long-term success. So says Forrester’s Benchmark Your Enterprise Cloud Adoption report, and so say our customers, 90 percent of whom choose our cloud products over hosting Server or Data Center versions on-premise (on-prem). Ten years ago, moving to the cloud was about staying ahead of the curve – no longer.