As a manager handling a team of employees who go on-site and resolve customer issues related to your product/service, buying field service management (FSM) software to help you manage the workload of your team is critical—especially as your business scales and the team grows. However, such a purchase decision will often require management buy-in. The management needs to completely understand the ROI associated with such a product.

As the need for secure and effective collaboration tools rises globally, Wire, the most secure collaboration platform, tracks turbo-charged growth in Q1 2020, driving upward trajectory into Q2. Leading with security as the key building block of its flexible collaboration platform, Wire added 200 new enterprise customers in April alone, reaching a total of over 1,200 paying enterprise customers as of its calendar first quarter.

At Teamwork, we know how important it is to create a seamless, connected workflow. That’s why it’s so important for the tools you use every day to integrate with each other, so you and your team can work more efficiently. That’s why we’re so excited to share that we’ve recently added the ability to integrate via Zapier to Teamwork CRM!

With more and more teams switching to remote work, we’ve been working harder than ever to add new features that let your team collaborate, share knowledge, and stay in sync — even when you’re not in the same place. Here are some of the key features we’ve released recently.

At the beginning of our shift to remote work, Asana—like many companies—encouraged video conferencing as a way to connect with teammates. And while connecting over video has a lot of advantages, prolonged remote work is also bringing to light the fatigue associated with spending large amounts of time on video calls.

At a time when businesses need all the help they can get, ClearHub is offering 10 businesses 4 hours with a top Atlassian contractor free of charge. The offer, which is running on a first come first served basis, will allow 10 businesses that rely on the Atlassian range of tools, the benefit of an expert to iron out any issues they might be having in using or administrating Jira or Confluence, or to help them with hands on work on certain projects.

As we try to assess the impact of the pandemic, our thinking inevitably revolves around how this epidemiological crisis will affect the work of each of us, but also what consequences it will have on the professional scene as a whole. This year, the world faced one of the worst public health crises, disrupting all aspects of our lives. So, what are the implications for the business world? What experiences and possibly lessons can we learn from this pandemic?

The Customer Advocacy team at Zendesk noticed a spike in ticket volume in the summer of 2019. There’s no way we could have known that less than a year later we’d be in the midst of a global pandemic that has resulted in a surge in ticket volumes across a wide range of industries. As the situation continues to unfold, self service is emerging as a practical solution for customers and businesses alike.

If you are working from home for the first time, you may have needed some time to figure out what works best for you. However, when you’re asked to do this for the very first time in a limited timeframe, what do you do then? You turn to someone who has done this before, made mistakes and learned from them, and knows the best practices like the back of their hands.

In Part 1 of our two-part series, we discussed some important steps for better understanding your customers. Having a happy customer is one thing, but how do you go about creating a relationship with a customer where you both feel like each other’s champion?