TeamSupport’s innovative AI Assist is designed to help agents solve problems faster with greater ease. Now we’ve made these tools even more powerful with advanced search capabilities, making it simpler for agents to resolve issues quickly. TeamSupport’s AI Assist incorporates conversational technology, drawing from historical data and previous interactions to provide detailed information and suggest relevant articles from your Knowledge Base, if you’ve set one up.

‍ As businesses increasingly adopt hybrid and remote work models, collaboration tools and effective communication have become essential for teamwork, productivity, and overall organizational success. According to a report by McKinsey, digital communication and collaboration tools like team chat apps can improve productivity by 20-30% by reducing time spent on non-essential emails and meetings.

In the realm of Greek mythology, the story of Sisyphus is a well-known tale of eternal struggle. Sisyphus was condemned by the gods to roll a boulder up a hill, only for it to roll back down each time he neared the summit. This endless cycle of futile effort has since given rise to the term “Sisyphean task,” referring to any laborious and seemingly unending task that offers no real reward or sense of accomplishment.

Productivity in the workplace is a critical determinant of organizational success. When employees are productive, tasks are completed efficiently, goals are met, and the overall morale of the workforce improves. However, low productivity is a common challenge faced by many organizations, leading to missed deadlines, increased costs, and decreased employee satisfaction.

The concepts of telecommuting and remote work have gained significant attention in recent years, especially with advancements in technology and the impact of global events like the COVID-19 pandemic. While these terms are often used interchangeably, they represent distinct modes of work that offer different advantages and challenges.

Tired of juggling endless email chains and disorganized files? We’ve done it all, from using group chats to communicate information about your project or requirements to even trying out a productivity tool recommended by an expert. However, not every tool is right for your business, as workplace collaboration varies according to the size, structure, geographic distribution, and unique needs of each team.

128 In a world where technology is embedded in most aspects of our work, it is more important than ever to know the legalities of monitoring activities. Whether you are an employer who wants to establish or adjust the monitoring policy, or an employee who wants to know more about rights and privacy, it is not easy to find your way through this area. In this blog, we discuss the most common questions about employee monitoring laws and give you clear answers so that you can make the right decision.

HubSpot is one of the most popular CRM tools on the planet – especially for small and medium-sized businesses who are trying to scale. One of the benefits of HubSpot is the amount of useful sales data it generates. So, it may have occurred to you that if you can make this data more visible or accessible, it will keep your team focused and motivated. A TV dashboard or wallboard can have a powerful effect on a sales team.

What do TikTok, Amazon, Meta and Google have in common with H&M, British Airways and Marriott International? Don’t worry. This isn’t a brain teaser. The answer is that all these household brands are paying hefty fines for GDPR compliance violations after mishandling personal data. In Meta’s case, we tallied nearly $2.5 billion (€2.277 billion) in fines since early 2022, including one record-breaking $1.3 (€1.2) billion infringement.

Information security is one of the most talked-about topics nowadays. And for good reason. According to IBM, the average cost of a data breach in 2024 was a record-high $4.88 million, a 10% increase over the previous year. Breaches affecting data hosted in public clouds had the highest average cost at $5.17 million. With more business functions being outsourced, more people working remotely, and more data stored and processed in the cloud, there’s no room for lax security.