Returning to today's job market, remote work is gaining ground. Remote employees can be super productive for several advantages. Such as they don’t need to commute regularly, flexibility to work, and more chance to balance work-life. At a time, employers face a real challenge to get consistent output from their remote workers. They can lose interest in work. This can result in low dedication, poor time management, etc.

For software companies, providing exceptional support isn’t just a value-add—it’s a critical component of maintaining customer loyalty and ensuring the long-term success of their products. Customer support bridges the gap between technology and user satisfaction. TeamSupport’s platform is designed to meet the unique challenges that the software industry faces, and bridge the gap to elevate customer satisfaction.

Having employees who are inspired is essential to every company’s ability to expand and generate revenue. It communicates the level of commitment and affinity an employee has for the company and their position. Motivated, devoted, and productive employees are more likely to be engaged, which benefits the business in many ways.

Misunderstandings are common even in face-to-face conversations, but what about online chats? How do people understand each other without helpful social cues like tone of voice or facial expressions? For many teams, miscommunication is common, especially with people with different communication styles. After all, remote teams heavily rely on written communication. Conveying meaning clearly, leaving little room for misunderstandings, requires special skills.

Meetings inspire strong opinions — and they remain divisive even as information workers navigate new ways of working, from the shift to hybrid models to embracing AI. Despite the rise in asynchronous work and new stats indicating that time in meetings is declining, organizations continue to struggle with burnout, disengagement, and feeling spread too thin. Are meetings to blame?

Reclaim up to 62 wasted hours each month by cutting through workplace distractions. Use Insightful's employee productivity monitoring tools to silence collaborative noise and improve workplace productivity, whether in-office, remote, or hybrid.

‍ Citizen request software offers a platform for citizens to raise their concerns, offer feedback, or place a request and seek resolution and support. Citizens tend to expect a swift response to their queries and resolutions to their problems. However, a Forrester study shows that only 45% of citizens find it easy to get information, services, or benefits from the federal government.

Maintaining employee engagement is crucial for the success and stability of a company. Employees who are interested in their jobs are more likely to be efficient and less likely to quit, which is good for the business. Here’s a comprehensive guide to the key employee engagement metrics every organization should track, complete with current statistics and formulas for calculation.

HIPAA has been in force for almost three decades, but it’s never been more relevant than today. The number and cost of data breaches is growing. Healthcare regulators are scrambling to catch up with AI. Public health agencies are “addressing a diverse array of issues among an increasingly polarized public”. Amid all this, companies have a critical role to play in protecting sensitive data. One area that’s increasingly under scrutiny is HIPAA compliance.

Can your org chart fit on an 8.5-by-11-inch piece of paper? Chances are, it can’t. Yet, many companies still try to create their org charts in Word or Powerpoint. If your organization is more dynamic than static, it’s time to level up. An org chart is a map of relationships. At a basic level, it illustrates who is responsible for what and whom. There are many types of org charts to choose from, depending on your company size, structure, and preferences.