Teams | Collaboration | Customer Service | Project Management

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Cracking the productivity myth: Overtime isn't the answer

The idea that working overtime increases productivity has long been taken for granted in today’s hectic workplace. But this very idea is called into question by ground-breaking research from the business-to-business marketplace Expert Market. Their 2023 study, which covered 40 nations, sheds insight on the real relationships between productivity levels and hours spent.

HR managers face a surge in paid leave requests

Human resource managers are facing a significant challenge due to an increasing number of requests for paid vacation. This is a result of changing workplace dynamics and extraordinary global events. According to recent data, HR departments in all sectors are facing a significant increase in the number of employees requesting time off. This has led to HR managers revising their traditional leave policies and practices to adapt to the current situation.

Tech layoffs rise, yet small businesses maintained stability

As the tech industry undergoes constant changes, layoffs rise, shaking Silicon Valley to its core. Small businesses have emerged as a symbol of security and stability in this day and age where tech giants rule the business world, standing out in contrast to the quick-changing and fast-paced corporate environment. Despite the challenges they face, small businesses have managed to thrive and make a name for themselves, often becoming pillars of their local communities.

10 Tips to Improve Employee Productivity

Productivity is essential in business. Organizations are finding ways to improve employee productivity in the current world of competition. However, they must remember employees’ well-being and satisfaction in achieving success. Technology has made it easy for companies to improve employee productivity. Post-COVID-19, companies have switched to working from home, where employees can work from their remote locations, and therefore, employee productivity tracking has become more critical.

6 Pros of Using On-Premise Help Desk Software [+5 Top Vendors]

When looking for reliable IT Service Management (ITSM) software for your organization, it's crucial to determine whether an on-premise or a cloud-based solution best suits your needs. With technology rapidly evolving, many solutions are shifting exclusively to cloud-based help desk offerings, which are more flexible. However, numerous organizations still require control over their servers and prefer to keep sensitive information within their own installations.

Securing mission-critical communications with a self-hosted, air-gapped collaboration suite

Defense industries deal with sensitive information that, if leaked, could compromise national security. So, the digital battlefield holds just as much importance as its physical counterpart. Therefore, safeguarding mission communications and thwarting cyber attacks is the perpetual objective. One way to ensure secure mission communication is through the use of a self-hosted, air-gapped environment.

10 top encrypted collaboration tools for secure digital workplaces

Did you know that as per recent estimates, 43% of cyber attacks are aimed at small businesses? As a matter of grave concern, only 14% of SMBs are geared up to counter such an attack that often severely impacts their brand position and prospects of growth. In this scenario, encrypted collaboration tools can help enterprises strive to safeguard their digital workspaces.

Skyrocket Your Efficiency: Your Guide to Unleashing the Power of TeamSupport Tools

In today's fast-paced business environment, productivity is the name of the game. Companies are always on the lookout for ways to streamline processes, improve efficiency, and ultimately drive growth. One area that often gets overlooked is customer support. Yet, it's a critical touchpoint that can make or break your relationship with customers. In this hyper-competitive landscape, merely responding to customer queries isn't enough.

What is stakeholder analysis and why is it important?

Think of your project as an Oscar-nominated movie. You won, and you have to go up and give your big speech. Who do you thank? In project management, those people would be your project stakeholders—people who have a stake in your project and have helped you get there in some way. Project stakeholders can vary from the people doing the work to the people approving the work to the people you’re doing the work for, but they’re all important.

Business Process Outsourcing (BPO): Everything You Need To Know

The word outsourcing originated in the 1970s when manufacturing corporations looking to improve efficiency began employing outside firms to manage non-essential procedures. In 1989, it was first recognized as a business strategy, and later, in the 1990s, it became a fundamental part of the business. One of the oldest yet popular mainstream business practices that allows companies to profit more from the global supply chain is outsourcing. Business process outsourcing (BPO) was booming then.