Large corporations and small family-run businesses may seem worlds apart. However, they do share a common thread: their destinies hinge on the person atop the hierarchy. Depending on the business’ size and structure, this individual can either be the Chief Executive Officer (CEO) or the owner of a company. A common misconception is that these two hats are similar and interchangeable.

SaaS is gaining popularity as a way for businesses to save money on several services. Companies used to buy software and install it on their computers, or they would make their own. As a result, they needed to invest in infrastructure and staff to maintain these systems operational. Under the SaaS approach, you are not responsible for the software. You are nothing more than a user. The software will be accessible through internet interfaces and, in general, mobile applications.

If you manage a Contact Center and work fully remote or hybrid, then you will have already learned that the typical setup of an in-person Contact Center just won’t cut it anymore. The biggest challenge facing most remote teams is communication, you don’t have everyone in the same room or even on the same time zone. When it comes to managing, motivating and monitoring a distributed Customer Support team, adopting a remote-first approach to communication is crucial.

In a world where every moment counts, keeping track of productivity has never been more critical. In the pursuit of efficiency, businesses and individuals constantly seek new ways to optimize their workflows and get more done in less time. The latest frontier in this ongoing quest for productivity gains is the automation of data, a trend that promises to revolutionize how we monitor and enhance our performance.

One of the biggest perks of working remotely is the added flexibility it allows for distributed teams. Although studies show that many remote employees work longer and harder, it can be challenging to check in or monitor their work. How can you be sure your distributed team is clocking in on time and staying on task throughout the day? In this article, we’ll cover how to know if remote employees are working using 8 actionable tips.

Employee autonomy, the practice of granting employees the freedom and independence to make decisions and take ownership of their work, has gained significant attention in modern workplaces. Understanding the concept of employee autonomy is the first step in unlocking productivity and creating a more empowered workforce.

You may think forecasting the plausible reasons for a project’s success or failure is a waste of time—as most team members feel—but the reality is different. A project premortem meeting is more than conducting an ‘autopsy’ on the project (beforehand). If done correctly, a project premortem meeting can prepare your team to deal with the project’s uncertainties. They can improvise their work style, mindset, and approach with collective and valuable insights.

Perhaps because we are constantly swamped with push notifications, they can go overlooked as a messaging category. They are nevertheless an important medium of modern communication, and a more diverse one than you might think. Push notifications initialize interactions between a recipient and a sender, in an era of communication where response times are measured in seconds. Such high-frequency information requires effective distillation to remain efficient and to avoid flooding recipients with noise.

We surveyed 15,000 global desk workers to understand their unique personas, how they prefer to communicate and what they think of modern technology.

Learn how to use Insightful's features to monitor your remote team effectively while respecting employee privacy. Explore our guide for maintaining the perfect balance between security and privacy, and experience how Insightful can transform your remote work management.