Companies wishing to move from their legacy IT systems, outdated servers and unreliable hardware are regularly migrating their businesses to the cloud. The benefits of cloud computing and various cloud-based project management solutions – including Atlassian, Confluence, Jira, Bitbucket, and an array of others – have allowed businesses to adapt, evolve and scale successfully.

Things You Will Learn in This Article: Helpdesk ticket priority levels come into play when you’re part of a customer support team and you understand not all support requests are created equal. Some require immediate attention, while others can wait. But how do you ensure your team is addressing critical issues promptly and efficiently, without overlooking less urgent ones?

Workplace stress is common among most employees these days. If you are a manager, you have likely wondered if there is something you can do to reduce this type of stress. In this post, we will show you some of the ways how.

Time tracking has changed over the years from physical punch cards to modern cloud-based software. But what didn’t change is the fact that it's always been very useful.

Do you want to take your freelancing game to another level? Find out why time tracking is the way to go...

Safeguarding communication data and maintaining control over your network traffic is of paramount importance. In this age when people are constantly connected, organisations need to fortify their internal networks against external threats, while ensuring regulatory compliance and optimal performance. Enter the Dragon Secure Border Gateway for Matrix: a powerful add-on for Element Server Suite that reinforces the security of your data by providing capabilities to address these critical needs.

The lasting impact of the COVID-19 pandemic has reshaped how businesses and their leaders think about the workplace. As we look to the horizon, the year 2026 has become a focal point for many executives, marking a time when they anticipate a definitive stance on office-based working. Based on a recent report from The Times, the forecasted workplace model seems to lean towards a full return to the office.

Driven by the development and sophistication of business technology in recent years, “digital transformation” has become one of those ideas you hear everywhere. From boardrooms to break rooms, technology is transforming the way we work. It’s certainly true for employee productivity. Now we have the tools and technology to solve just about any business problem. Not surprisingly, cost savings are a big focus for firms undergoing digital transformations in 2023.

Do you remember the days when the only way to receive customer support was to sit on hold for hours waiting to speak to an agent? How frustrating it was to explain your issue over and over? Thankfully, that is not the only option customers have today. The rise of service desk tools has revolutionized the way organizations provide customer support. This is only part of the reason why choosing the best service desk tool is key to delivering stellar support and boosting productivity company-wide.

Updating to the latest version is a vital part of digital housekeeping, and shouldn’t be skipped. Every time you postpone an update, you are exposing your system and information to security threats. How exactly? Outdated software may harbor security flaws that malicious parties can exploit to gain unauthorized access and take advantage of sensitive data.