In 2023, collaboration apps are integral to the operations of modern enterprises. Among them, Microsoft Teams stands tall, having played a pivotal role in shaping how businesses communicate. But, we see more and more businesses looking for MS Teams alternatives. Why? The major event that propelled the search for suitable alternatives to Microsoft's flagship communication app is MS Teams' unbundling from the rest of the MS Office package in Europe.

Technical debt (aka “tech debt”) is a silent killer in the enterprise — draining budgets, slowing productivity, and ultimately impacting profitability. It’s the hidden costs and challenges that arise from making short-term development decisions that sacrifice long-term code quality and maintainability.

Today, as the IT world keeps evolving at lightning speed, achieving top-notch service quality is more than just a goal—it’s the key to staying ahead. This is where SLA (Service Level Agreement) reporting comes into play, and trust me, it’s more than just numbers and graphs. Think of it as your organization’s secret sauce, ready to steer you away from service pitfalls and towards your journey to excellence. But how exactly does it work? Well, let’s take a closer look!

A healthy work-life balance is something everyone strives for. Employees with a harmonious work-life balance are more satisfied in their jobs, more productive at work, and more fulfilled at home. But finding that balance can be difficult. That’s why we’ve gathered 14 top tips to help you improve your work and personal lives. Read this guide to discover how to establish a healthy and productive work-life balance.

Popular Chat Software Trends: Chat software gives invaluable capabilities to improve customer satisfaction and experiences across all sectors when used effectively. Providing exceptional customer service that cannot be matched by your competitors is crucial for business success. As conversational platforms continue to transform service teams’ capabilities, there are a few key trends that have emerged in chat software that empower brands to better support customers now and in the future.

Setting help desk priority levels ensures every ticket is categorized and solved according to urgency and relevance. It creates the foundation for a proactive support strategy, helping your team to meet resolution times and avoid major issues or disruptions. For them to work successfully, you need a clear help desk ticketing process flow and InvGate Service Desk to automate it. If you have the two, you're set to succeed. How? Keep reading to find out!

Before we start, let's clear up a few Three Letter Acronyms (TLAs)! LTS stands for Long-term support, and denotes a version (or release) of a software product that is specifically designed to receive support for an extended period. ESS refers to Element Server Suite, the name of our backend hosting product that gives organisations the control and flexibility to make full use of their data sovereign real-time communications. So, hopefully, now it makes sense when we say that ESS now comes with LTS!

Picture a project as a complex puzzle, with each piece representing a task, a team member, or a goal. Now, imagine trying to solve that puzzle without clear instructions or the ability to talk to your teammates. Sounds pretty harsh, right? That’s what it can feel like when there’s a lack of clear communication in project management. And it’s not just about avoiding failure – good communication can make your project smoother, your team happier, and your clients more satisfied.

Use Asana’s smart editor feature to automatically adjust and improve your writing. You can even specify the level of detail you want to include and the tone you want to strike. Who couldn’t use a little extra time? It’s hard to carve out calendar space for your daily priorities—let alone time to actually think and plan. But if you’re feeling crunched, Asana can help. These time-saving tips can help you intelligently eliminate busywork and make a greater impact, faster.

Prioritizing your client interactions is a no-brainer, right? So why do several agency owners ease up on their white-glove service when it comes to billing the client? Clients demand strong and healthy relationships. And what is one of the biggest reasons personal relationships fail? Money. Part of fostering strong business relationships is establishing healthy boundaries around topics like billing.