With so many options available, choosing a help desk software in Canada can be challenging. These tools come packed with various features and offer unique advantages, but not all of them will suit your needs. For Canadian businesses, reliable help desk software is crucial for streamlining IT operations, improving service delivery, and ensuring that both internal teams and customers receive the support they need.

As a help desk professional, you're likely all too familiar with password reset requests. These tickets often flood your queue, making up a significant portion of your daily workload. But don't worry—we've gathered password reset best practices to equip you with the knowledge and tools to handle these requests efficiently You'll also learn how to implement robust self-service solutions and educate users on best password management practices.

Sales is a naturally competitive role that attracts people with a competitive spirit. If you run a sales team, you’ll likely find there are times when you need to inject that extra boost of competition into your team culture. A sales contest or competition is often the best way to harness your team’s enthusiasm for victory with healthy team rivalry. In this article, we’ll explore when might be a good time to run successful sales contests.

There are many situations in which you might need to monitor multiple Pipedrive accounts at the same time. For example, you might own multiple businesses with their own, seperate Pipedrive accounts. Or you might be a technical consultant who is helping multiple businesses set up and maintain their Pipedrive platform. In this situation, it’s helpful to understand how much your clients are using the platform, to understand how well they are onboarding.

We all know HubSpot has some excellent reporting features for visualizing your key sales data. But what happens when you want to create dashboards and reports that visualize data from multiple HubSpot accounts? Can you achieve this in HubSpot? Unfortunately not. But never fear, in this article we’ll explore how you can use Geckoboard to visualize metrics from several HubSpot accounts in a single dashboard.

Discover the shocking impact of insider threats on businesses across industries. Learn why traditional security measures fall short and how Insightful's innovative platform can help you detect these costly internal risks before they damage your business. Protect your organization from within.

Use AI for customer success to create personalised journeys, reduce customer churn, and lower business costs, all while improving customer experiences.

A user story is an informal explanation of a software feature written from the perspective of the end user. A typical user story will follow the format “As a .” Find out how to write effective user stories to accurately represent how a software feature will drive user value. When it comes to expanding your product capabilities, software updates are the key to increasing user value. User stories provide an explanation of a software feature from the viewpoint of the end user.

There are four main communication styles: passive, aggressive, passive-aggressive, and assertive communication. Read about them, their signs, and how to support your team regardless of their communication style. Knowing how to effectively communicate with your team is critical. Communication is a key component of everything we do at work. Getting our own work done, collaborating with team members, delegating work to teammates, and sharing progress reports all depend on effective communication.

IT automation software is designed to automate repetitive processes that previously required a human touch. By using an IT automation tool, your team can focus on projects that truly move the needle forward. Handle time-consuming tasks like network monitoring, software updates, and server maintenance with ease. This blog post breaks down why IT automation software is a game-changer for teams, and how it can help you accomplish more with less.