Complex workflows rarely involve just one tool. In today’s distributed work environment, teams switch between 10 apps 25 times per day to stay connected. However, tool overload leads to too much context switching, which fragments communication and reduces efficiency. Integrations play a key role in making workflows more productive. According to the IDC 2021 Annual Collaboration Survey, companies that save 20-40 hours per week per person use an average of 4.2 integrations.

Every day, the worlds' businesses produce and collect a mind-boggling amount of data. Contained inside that data, like a million needles in a million haystacks, are the key insights needed to create better products and services, forge better and longer-lasting relationships with clients, and operate more efficiently. But according to one recent study, poor data quality costs the United States economy as much as $3.1 trillion every year.

The fact is, better customer experiences are better for business. Great CX means your customers are happier, feel taken care of, and are more loyal, all of which leads to more profits. It takes the right tools and data to fuel those experiences, and a lot of it is already at your fingertips. Your customer service team knows a lot about your customers - how they actually use your products, what’s working and what’s not, and what they want to do.

Every project manager needs a dependable time tracking solution to manage their team’s billable time. If you pick one that offers robust productivity reports, you can find out where your team can save time and improve overall efficiency. However, knowing which one best fits your team’s specific needs can be tough with so many software solutions on the market.

Microsoft Visual Studio is one of the most popular software development platforms out there. Companies and individuals using the platform may want to track time for various tasks and projects within it. After all, tracking time within Visual Studio has many benefits, including improved productivity and efficient project management. So how do you go about Visual Studio time tracking?

Wave is an easy-to-use free accounting software offering bookkeeping and payment solutions to small businesses. It helps track your business’s financial health through robust accounting features like expense tracking, payment processing, and recurring invoices. However, the accounting software uses timesheets – a pretty outdated and error-prone system for tracking time. It can prove unprofitable for your businesses and even pose a huge problem during invoice generation.

It’s a common myth that workforce analytics tools such as employee monitoring software is for spying on employees and micromanaging how they spend their time at work. In reality, modern workforce analytics software tools are incredibly valuable for collecting and analyzing the employee data that business leaders such as HR professionals, managers, and IT professionals need to make data driven decisions about employee performance and workforce management.

We are living in an information age, with instant access to information and knowledge available at the click of a button. Yet, many spend a large majority of their time combing through a cluttered market of content, as there is just so much out there.

Customer service representatives rely on their listening skills to understand how a customer feels about a product or service, to resolve customer complaints and to ensure customer satisfaction. However, the first step to active listening is hearing what customers have to say. But what’s the difference between the two? Customer Service listening skills involve not only noting down the words spoken by the customer, but also the nuances of the issue raised.