In this article we’ll explore why many Customer Service teams are turning to IQS (Internal Quality Score) as their North Star metric to guide their customer service quality. Fantastic customer service quality occurs when customer wants are met and surpassed through support interactions. But the ‘customer wants’ box is a difficult one to tick.
“What are you working on?” Wait, what happened with our budget? Why’s this late again?” Sound familiar? Most of the time, poor planning is the root of your project management headaches. But if you stick to a work plan, the status of your projects doesn’t have to be a wild guess. This is especially true when you’re juggling multiple, long-term projects with a bunch of different stakeholders. Thing is, poor planning still ranks among the top challenges of PMs today.
The EU’s next discussion on the Digital Markets Act (DMA) will take place soon and interoperability for online communications (messaging apps, collaboration tools and social media platforms) will be at the heart of it. Interoperability was one of the key features of the DMA when it was first advertised, as it’s completely aligned with the fundamental goals of the act.
As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. From introducing cryptocurrency to the Latin America market, to offering a free learning online platform for students and playing a key role in the digital transformation of health services, these leaders are making waves in the CX space, and inspiring others along the way.
Efficient customer support plays a crucial role in your business’s overall growth and continuity. It starts with communicating with your customers using the right tools and platforms. With the increased technological trends today, you can easily reach out to your customers using live help chat software. This tool helps you stay connected with your customers and remain ahead of the game no matter the competition within your niche.
According to a report by Microsoft, around 70% of workers expect the remote work ecosystem to continue. The report further adds that 65% of them are looking for more in-person time with their colleagues. These contrasting trends point out that a working hybrid ecosystem is the reality of modern times that is here to stay in the long run.
Lodago (Support) (Sell) optimizes your online appointment booking so you can save time, energy, and money. Make appointment scheduling as easy as possible so that you can boost your productivity and sales. You send interactive emails to your prospects from your CRM. The availability of your calendar is integrated inside the email. Your prospect opens your email and can choose a time slot directly inside the email, without leaving their inbox.
No time management app or technique can help you manage your time better if you don’t have the necessary time management skills. And employees having exceptional time management skills are more efficient, productive, and more likely to succeed at work. The trick lies in effective task management and using your time efficiently to get more things done each day. And though it sounds simple, it’s much harder to execute.
Here's the science behind how using task-management, execution orientated tools like Jira impacts your ability to ideate, plan, and work effectively as a product manager.
