It allows you to deliver services effectively while reflecting on the best customer service experience.

Online educator and digital agency founder Max Klymenko shares productivity hacks and tips for battling burnout.

Small businesses always have a ton of things going at all times – taking care of their teams and customers, managing multiple projects, and finishing administrative work are only a few to name. Among the hustle and bustle of these daily tasks that spread business owners and employees thin is customer service, the one that you cannot overlook at any cost.

Easily connect your existing Segment events to trigger and send product notifications.

Sometimes coming up with an idea for the next big thing is the easy part. But, how do you take that moment of inspiration and corral it into something tangible that creates business success? What other things do you need to be keeping an eye on that can influence whether your product or service is a flop or a flyer in a particular market?

Trying to make high-level decisions about the future of your company can feel overwhelming. Trust us — we know first-hand what that feels like here at Miro. Companies often set up special committees that take months — or even years — and dozens of meetings before committing to a path. But in the 21st century, the first mover’s advantage is more crucial than ever. You need to prioritize fast without letting biases affect how you invest your capital and effort.

Over the past two years, the Internet has become our conference room, gym, doctor’s office, personal gathering place—basically, our whole life. With consumers spending more time online than ever before, companies have had to rethink their customer service experience. Businesses need to gain a clear understanding of the type of digital interactions customers want instead of relying on intuition.

The dynamic nature of the workplace has seen some incredible changes in the past couple of years with the rise of remote teams. Given that 83 percent of employers have reported a successful shift to remote work, it is highly likely that we will see a major shift towards remote teams in the future. As we see the growing trend of shifting to remote work, what will this mean for onboarding and training? Before we get into this, we need to look at the importance of employee onboarding.

Setting Key Performance Indicators (KPIs) is not easy. Whether you’re deciding the One Metric that Matters or a mix of KPIs, it can be a long, iterative process to determine the precise metrics that best measure team performance or the success of your business. In fact, when we finally do get to the end of this process, we could be forgiven for thinking the hard part is over. But it isn’t. Because a good team KPI doesn’t just live in a strategy paper.

The Exoprise Marketing team sat down with Exoprise CEO Jason Lieblich and Forrester Senior Analyst Andrew Hewitt, to understand the scope of end-user experience management (EUEM) and Service Watch Real User Monitoring (RUM) capabilities for a remote workforce.