When you are writing emails day in and day out to customers, it’s only natural for some support emails to miss the mark. Maybe you sent the wrong link to someone or addressed someone by the wrong name. Tiny errors like this could lead to a poor customer experience. However, you can fix these issues with a simple support email checklist. After all, writing a good email depends a lot on getting the basics right.
When done right, workflows provide the clarity cross-functional teams need to reach their goals faster. Today, we’re making it even easier for you to visualize and build automated workflows. As a key part of Asana Flow, we’re thrilled to share a slew of new and customizable workflow templates created in collaboration with leading organizations around the world.
Recently, we discussed how change management became change enablement with a new version of ITIL, and what that meant for its application. But did you know that ITIL itself also went through a bit of a change? It's a little more subtle, and if you look at its current usage you might not even realize that a change even happened, but it represents a conceptual shift that might mean big things for its guidelines moving forward.
We have some exciting new updates for you this month! See the latest features released in Teamwork throughout February such as a sneak peek into a brand new look coming to Teamwork, a Google Sheets Integration, and our new Desk Mobile App!
We all know the story. The "knowledge hero," the one Subject Matter Expert on the team, whose expertise everyone relies on. This sounds good in theory but of course reliance on one single point of authority creates problems. What happens if that person is sick or on annual leave? What you really want is for all team members to share their knowledge and expertise. Enter the knowledge management practice.
The digitalization of information is an advancement in technology that can significantly benefit small to medium businesses. Automation equips businesses and employees to streamline processes and save time while improving sales and efficiency. Automation is also excellent for the modern approach to doing business — remotely. Remote workers and sales are more effective when automation helps processes along and makes everything easier.
When you want to find out how your customers feel about your brand, metrics such as customer satisfaction score, customer effort score, and net promoter score are indicators that always come to mind. But, have you considered measuring customer value? Customer value is a metric that holds the answer to understanding the value your customers derive from your business and, therefore, their likelihood of being your long-term customer.
Over the past several years, Microsoft Teams has burst onto the scene as a powerful (and powerfully integrated) collaboration platform within Microsoft 365. Companies already paying for Office 365 or Microsoft 365 gain access to the app for no additional cost, and it’s exceptionally well integrated with the rest of the Microsoft 365 suite.
An employee with excellent time management skills can predict accurate deadlines, complete tasks on time, and maintain high reliability. But how does an employee develop this skill? One way is by conducting time management training for employees. This involves teaching employees how to identify goals, encouraging the use of time tracking tools, and more.
A growing law firm may face challenges such as billing and payment errors due to inaccurate time tracking and invoicing. Using an advanced time and billing software can help you resolve such issues and generate precise invoices and time records. However, to enjoy the benefits of a time and billing system, you need to purchase software that suits your firm’s requirements. In this article, we’ll introduce you to the 10 most popular time and billing software for law firms.
