Fighting climate change has undoubtedly become, and rightly so, one of the major drivers of people's behavior in recent years. At the same time, the importance of sustainability to business has grown too. Whilst companies have to a large extent realized their responsibility on sustainability, the ability to find ways to become ever more environmentally healthy remains a challenge.
Customer service teams are often taken for granted. Some of you may think that that is a strong statement. But, if you look up the expression “to be taken for granted”, an idiom within the English language, you will find that it means: OR Given those definitions, I think it is fair to say that many organizations and their employees take the work that customer service teams do for granted. This is not because they don’t care.
With technological innovation accelerating faster than ever—and the pandemic entering a new phase—CIOs have never faced more uncertainty and complexity. That’s why we’ve partnered with Caspian Studios to launch Season 3 of the CIO Classified podcast. CIO Classified is a podcast for CIOs, decision-makers, and technology leaders that want to push their business forward and stay on the cutting edge.
Building customer relationships is a critical part of growing a business. It’s not enough to simply start a company and treat each customer as if they’re just another business transaction. You have to engage with your customers, get to know them, and understand their needs. Spending time connecting with your customers is an investment, but by doing so, your customers will be happier and feel more connected to your brand, and your business will reap the benefits.
Freshly picked with care—new Zendesk app integrations are here. Learn how these new integrations can ease workloads for your sales and support teams.
Longtime customers are the lifeblood of a business. According to Marketing Metrics, you are 14 times more likely to sell to an existing customer than you are to attract a new one. What’s more, acquiring a new customer can cost five times more than simply investing in retaining one you already have. Upselling to existing customers is essential to growth.
Digital workplace solutions have played a huge role in streamlining the shift to remote work. It has improved the employee experience and organizational productivity and made work-from-home almost as smooth as in-office work. While it has certainly made work life easier for both employees and managers alike, from a cybersecurity standpoint, having a single integrated interface with all the data from the organization in one place leaves the company vulnerable.
It’s no secret that customer experience (CX) can significantly influence your brand image, customer loyalty, and bottom line. And with customer experience analytics, you can better understand how to improve the customer experience. You’ll gain insights into the customer’s point of view, experience, and what pain points they face with your offerings. In this article, we’ll discuss the top 3 benefits of customer journey analytics and how to analyze customer experience.
Business owners often turn to time-card apps to solve the operational nightmare that can be tracking hours for their employees, while simultaneously making sure they punch in and out of work when and where they’re supposed to. Our time-card app, Buddy Punch, helps with this very issue by leveraging your employees’ mobile device tracking technology, so you can always know when and where they punch in/out of work, or limit the coordinates from which they can do so if needed.
