The pandemic has overwhelmed us with changes, including the changes in workplace setup. Insurance companies have started adopting various types of hybrid workplace setups to accommodate the needs of both customers and employees. However, it has been challenging for such companies to find the perfect solution that provides efficiency, security, and governance all in one platform. This article outlines the internal needs of the insurance companies and how one digital solution can address it all.

We are familiar with technological evolution — the advancement in technology, the lightning-fast information exchange, and the subsequent changes in the way we live, and work today. It takes time to catch up with the changes, but eventually, it works well for most of us.

Anyone who has ever worked in an office can tell you that filing cabinets are incredibly common. Some have them placed strategically throughout the office, others have them in entire rooms dedicated to records management. But regardless, they're a necessary part of doing business that leaders in nearly every industry can attest to. ... or are they?

Customer acquisition cost (CAC) was on the rise for many companies prior to COVID-19. According to ProfitWell, CAC for businesses increased by approximately 60 percent between 2014 and 2019. But since the onset of COVID-19, brands have actually been acquiring new customers more cost-effectively. McKinsey & Company reports that the shift to digital sales led to 30 percent higher acquisition efficiency for businesses.

Project time management is a crucial skill to master for any successful business. It’s not shocking at all that nearly 41% of businesses without time management tools end up missing their deadlines. Effectively managing project tasks is essential for getting the project done on time. This includes breaking down the project into manageable tasks and assigning them to the correct individual for the optimal completion rate.

Regardless of its size, if your business is doing well, you’re operating at full capacity more often than not. This means that your staff’s time will be at a premium. While you can always hire more employees if need be, you should also be aware that there are many different ways to maximize productivity. One surprising way to achieve this is by exploring the possibilities of marketing automation.

Our mission has always been to create the most secure communications and collaboration platform. We’ve focused on building an infrastructure that enterprises and governments can rely upon for all communications across teams, clients, and partners.

Delight in customer experience has high standards. Fast-paced consumers want brands to value their time and expect their needs to be met on time, no matter how they get in touch with the brand. Our recent research spanning different countries points to how 52% of consumers expect a quick resolution from companies. First call resolution is a vital contact center metric that monitors such timely support and tracks the number of customer issues resolved within the first support call.

Find yourself drowning in notifications or constantly jumping between meetings lately? Well, you’re not alone. In fact, only 7% of employees believe communication is “accurate, timely, and open” at work. Yikes. Given the rise of remote work, companies are struggling more than ever to communicate effectively. And while some teams feel like they’re totally in the dark, others are stuck staring at Slack channels or Zoom calls instead of actually working.