How well is your call center handling customer issues? Metrics like customer survey scores and average hold times speak volumes about your support team’s performance. But even data doesn’t always tell you the full story. To uncover the finer details of your call center performance, you’ll need a headset and a quick tutorial on call listening, or call monitoring.

Interested in learning about some engaging team building activities? Sure, team building activities are a great way to boost morale, increase collaboration and create a group of tightly-knit coworkers. However, team building activities are only useful if they are informative and enjoyable at the same time. Unfortunately, your average team-building activity doesn’t live up to this. Most team building games are embarrassing, awkward, and a waste of time!

Businesses buy your products or services to help their operations run efficiently and to meet their customers’ expectations. And while robust product features are important, it is the added benefits of B2B (business-to-business) customer support that can accelerate product use and drive optimal performance to help customers reach their full potential. In other words, effective B2B support forms the foundation for long-term successful customer engagements.

Value isn’t measured the same for everyone. It can be found in the price of a product, but it can also be so much more than that. To your clients, the real value of your products may be found in their quality, their uniqueness, their practicality; even the feelings they get when they buy them. So, to your clients, what is customer value? How do you measure it? And, most importantly, how do you create customer value? Let’s find out.

What does it take for a business to succeed? Regardless of your industry, lowering the cost of customer acquisition, increasing sales and customer retention are probably among your primary business goals. In a perfect scenario, your business interactions seamlessly acquire new customers, retaining current clients while upselling. However, in today’s fast-paced world, the customer journey has become shorter.

Want to learn how to measure employee productivity in the IT industry? It’s no secret that measuring employee productivity is one of the hardest things to do these days. As there are so many variables to keep track of, determining how well an employee is performing can be a very confusing process for most businesses. And when you’re dealing with the IT sector, this can become even more challenging! But don’t worry.

Have you ever asked someone for their phone number but then stressed about that first call? It can be daunting to pick up the phone and call a stranger, but it’s the only way to get to know someone. Discovery calls are the same way—somewhat daunting, but critical to building relationships with leads. They’re your chance to get to know the prospect and introduce them to your business.

Did you know that 77% of high-performing projects use project management tools? Despite the apparent connection between using project management software and great efficiency, adoption rates for these tools remain fairly low among organizations — only 22%. So, here’s the first piece of advice in this guide — for any digital agency that seeks to be groundbreaking, trustworthy, and competitive, project management tools are not an “if” or an afterthought.

Want to learn how to measure employee productivity in healthcare? Knowing how productive your employees are is essential in just about any industry, including healthcare. This way, you can better determine if you’re meeting patient and company goals and if there’s room for improvement. But what are the productivity metrics you should track when it comes to the healthcare sector?

Being organized and having a work ethic may increase the productivity of your performance. It also helps reduce stress and tensions at work because you have everything planned out, and you deliver top quality services. But what are the most important elements of self-management at work? And, most importantly, how do your organization techniques impact your performance. In this article, you’ll find key aspects of self-organization along with some tips to become better at planning your work.