Some companies are struggling to keep up with our new normal. Research from Asana reveals nearly half of employees surveyed globally said company-wide goals had been deprioritised since remote working began, with 47 per cent saying those goals have changed at least once during that time – and 60 per cent haven’t increased communication on such issues. “I think the current new normal is coping,” says Alex Hood, CPO of Asana. “The next normal is thriving.”

If you had to make a list of some of the major reasons why an information management project might fail — particularly those that are a part of full scale digital transformations — a lack of executive buy-in would undoubtedly be right at the top.

Have you ever wondered how many active users your application can handle at the same time? If so, you’re not alone. Here at Mattermost, we’re building a highly concurrent messaging platform for team collaboration that needs to potentially serve up to several thousands of users simultaneously.

Read this article in French, German, Portuguese, Spanish, or Japanese If your team has a work intake process, then you know how challenging it can be to manage requests in a timely, effective, and headache-free manner. In addition to making sure you get all of the information you need to complete the request, you also want to make sure every ask gets handled in the right order, and that no task gets lost in the shuffle. Luckily, there’s a better way.

Customer reviews have become a key step in the customer journey, with a whopping 95 percent of customers reading reviews before making a purchase decision. Customers always had the power to recommend (or discredit) a brand to their friends or family. But being constantly connected has given them greater ability to influence many other customers' buying decisions as well, whether they’re posting a Tweet or writing a Yelp review.

Business communication quotes. Productivity quotes. Quotes on team collaboration. Do you read these phrases and yawn? Well, that won’t happen in this article. Instead of being a bore with all the ‘famous’ communication quotes, we plan to inspire you with the words of wisdom shared by the best of the entrepreneurs, world leaders, and experts who excelled in their fields.

Are you searching for solutions to prevent overworking employees at your organization? It’s no secret that having overworked employees is usually an indicator of your poor organizational performance. Unfortunately, many companies tend to overlook the problem of overworking until it’s too late and has caused employee burnout. So how do you spot the warning signs of overworking in your organization before it’s too late?

In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support. We conclude this series with customer support versus customer success.

In 2007, toothpaste company Colgate ran an ad stating that 80% of dentists recommend their product. Based on the promotion, many shoppers assumed Colgate was the best choice for their dental health. But this wasn’t necessarily true. In reality, this is a famous example of misleading statistics. The ad suggested that dentists preferred Colgate over other toothpaste brands. But the survey asked them to list several brands of toothpaste they would recommend.

We have released an update to the report creation interface. This a big step forward for non-technical users to be able to generate and schedule the reports they need. While the underlying report generation technology has not changed, the interface has become a lot more user-friendly and intuitive.