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7 Best Everhour Alternatives (Features, Pricing, Ratings)

Looking for a great Everhour alternative? Everhour is a popular web-based productivity software that works as a simple start and stop time tracking tool. What makes it a little different is that it has a native integration feature with several popular workplace software. For example, in its Asana integration, it works as a timer for project tracking. However, with that being said, Everhour isn’t perfect.

3 Tips to Help Your Support Team Thrive Through the COVID-19 Pandemic

Some markets are starting to get ready for an upcoming (and progressive) return to the workplace. After several weeks of adapting to a new and uncertain situation, working from home and creating new routines… How can you now prepare your team for the comeback? First and most importantly, always follow your country’s guidelines regarding businesses’ re-openings!

Top 7 Kronos Competitors (Features, Pricing, Ratings)

Searching for the best Kronos competitors? Kronos is an employee productivity and HR management tool from Kronos Incorporated, a multinational workforce management company based in Lowell, Massachusetts. Unfortunately, Kronos isn’t perfect. For starters, it doesn’t allow you to account for offline work and it lacks advanced monitoring features like screenshot monitoring. Additionally, the Kronos mobile app isn’t as comprehensive as the desktop platform.

Part 2: Taking "On-hold" Out of B2B Customer Support

In Part 1 of this blog series we started exploring tools that can help your B2B customers solve issues on their own and ways to help them feel more comfortable doing so. Now in Part 2 of this series, we’ll explore one way that customers can speed up the time to ticket resolution with live chat. Let’s Chat!

Extend the Power of your Zoho Desk with Workativ Assistant

It’s a no-brainer that better employee experience equals better customer service. A recent Frost & Sullivan study on Workforce Engagement Management (WEM) found that 89% of surveyed companies felt that improving contact center engagement will significantly enhance the quality of customer experience. And companies that fully adopt WEM solutions are 82% more likely to provide a better quality of customer experience and 96% more likely to achieve overall profitability.

Freshservice and Workativ Assistant for Microsoft Teams Integration

Not getting enough ROI on your internal IT/HR support? Finding your employees constantly frustrated and unproductive? Getting regular bad feedbacks from your customers on your product support? What if I told you there is a single, cost-effective solution to all these? The solution is… wait for it… AI-powered contextual chatbots with automated workflows for business applications. Okay, that was a bit long.

Asana tips: Mastering project and Guest permissions

Did you know you can control who sees what information in Asana? Permissions in Asana let you control which information is public or private, who can access tasks and projects, and—if you’re an Asana admin—who is a member of your Asana Organization. Whether you’re an individual contributor, a team lead, or an Asana admin, here are some tips to help you master permissions in Asana.