Looking for some help with Zendesk time tracking? If you’re looking to deliver exceptional customer service and improve your brand image, Zendesk is definitely the tool for you. Zendesk is a powerful customer support management software that combines powerful tools to help you build an all-in-one solution for your customers. Whether it’s a knowledge base, self-service portal or online community page, Zendesk has you covered. However, that isn’t all they offer.

It’s more important than ever that sales teams are working all the leads and opportunities they have in their pipelines. So naturally, it would be really helpful for sales teams to be able to easily identify any deals that have been sitting in the pipeline for an extended period of time, without any action being taken on them. Leaving those deals go unworked is like leaving money on the table.

Engineering Four ways Slack can help engineers find their ideal state of flow

Capacity planning is painful for PMs, but it doesn’t have to be. Here’s how our new multi-dimensional capacity planning tool gives you powerful insights into available resources across *all* relevant teams and allows you to adapt to product changes quickly and effortlessly.

We’ve all gone through goal-setting exercises at work—but how many of those goals felt relevant, achievable, or personal? Despite the time and energy most teams put into goal-setting at the beginning of the quarter or year, we rarely see the same level of follow-through. That’s because workplace goals are often disconnected from our real work. To set achievable goals, we need to connect them to our day-to-day work.

To remain competitive as a professional services provider for rapidly growing and evolving companies, consultants have to deal with an ever-more-complex business environment. Very often, today’s projects have a broad and large scope, involving global locations, multiple stakeholders, and of course, high client expectations. These days, meeting those expectations often requires beating the odds.

We released Zulip Server 3.1 today. This is a bug fix release, containing a few dozen cherry-picked changes since Zulip Server 3.0.

Here are the newest integrations from Zendesk to help your agents provide great customer experiences.

“Cloud is about how you do computing, not where you do computing.” – Paul Maritz, VMware CEO Once you decide to implement a new B2B customer support software solution, the first step is to do an internal assessment to determine how to choose the right provider.

High productivity. Low turnover. Satisfied workers. Less stress. A larger talent pool. Fewer office expenses. ADA compliance. And better work-life balance. When you list the benefits of remote work, there’s a lot to love – for both businesses and the people they employ – which is a huge reason why more and more companies are starting to embrace a remote workforce.