Think of communication as the oxygen of a remote team. Like a good relationship, it takes work to communicate well, and there are ups and downs. As Carol Dweck from Stanford University, shares in her book Mindset: "It takes work to communicate accurately. It takes work to expose and resolve conflicting hopes and beliefs. It doesn't mean there is no 'they live happily ever after' but it's more like 'they worked happily ever after.'"

It’s no secret that the significance of an effective customer service strategy lies not only in delighting existing customers but in drawing in new business as well. Customers have become increasingly impatient and expect companies to respond to them faster. They are also likely to switch to other businesses or companies if your response time is too high.

Covid19 has changed the world we live in. We shop and work differently. Companies have changed their ways of operating. Businesses have been transformed to ensure employees and customers are safe. Our processes are leaner and more orientated towards digital tools. Teams found a new way to collaborate and because we need to stop the spread of the virus, we communicate more frequently with online tools. This is what is called digital transformation.

It’s been more than a year-and-a-half since we started using Cypress for our automated functional testing, and it has been well worth the investment. Cypress has now become an essential part of our process to automate regression testing, which helps us ship new releases faster, with increased quality.

Through decades of consulting for companies such as Apple, Bose, Roche, IBM, and others, we at TCGen Inc. have seen our share of product development snafus. We tend to see many of the same problems across organizations and across industries. Most of them are simple, all of them avoidable, and yet their effects are significant. Below are five of the most common product development pitfalls we have seen — and how to avoid them.

Back in the mid-90s, just as Netscape Navigator was giving us our first look at what the visual internet could be, web design came in two flavors. There was the ultra basic stuff. Text on a page, maybe a masthead graphic of some sort. Nothing sophisticated. It often looked like traditional letterhead, or a printed newsletter, but now on the screen. Interactions were few, if any, but perhaps a couple links tied a nascent site together. And there was the other extreme.

No matter where your team works, whether remotely or all together in an office, building a culture of accountability is key to hitting your goals and keeping projects on track. Teammates want to know that they can rely on each other to jump in and collaborate on projects, and managers want to know that individual contributors can meet deadlines and expectations without being micromanaged. At the heart of accountability is communication and transparency.

To commence this discourse regarding effective employee communication we shall, before all else, formalize a definition for the term. The above is an example of over-inflated written communication. Big words are used making the sentence unnecessarily complex.

A work order is a documentation of a job or service request that is issued to track and monitor the status of the request which is raised by either a customer or internal stakeholder. Companies that provide field service, or operate in industries that involve regular inspection or maintenance of equipment or machinery deal with work orders frequently.

Now that we’ve reviewed four elements of B2B customer support excellence and the strategic business impact of each in Part 1 of this blog series—profit contribution, brand reputation, efficiency, effectiveness—let’s take a look at goals and action items that will get you there.