In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support. We conclude this series with customer support versus customer success.
In 2007, toothpaste company Colgate ran an ad stating that 80% of dentists recommend their product. Based on the promotion, many shoppers assumed Colgate was the best choice for their dental health. But this wasn’t necessarily true. In reality, this is a famous example of misleading statistics. The ad suggested that dentists preferred Colgate over other toothpaste brands. But the survey asked them to list several brands of toothpaste they would recommend.
We have released an update to the report creation interface. This a big step forward for non-technical users to be able to generate and schedule the reports they need. While the underlying report generation technology has not changed, the interface has become a lot more user-friendly and intuitive.
Artificial intelligence software has gone a long way in recent years, from being an ultramodern potential to a day-to-day reality. A lot of organizations nowadays are using some AI solutions while others are on the trial stage of adopting. There are various types of artificial intelligence software, and AI is being applied in various technologies, particularly in the help desk industry. According to experts from Business Insider, 80% of businesses will want chatbots by 2020.
The world’s healthcare workers have taken center stage in 2020, due to the Coronavirus pandemic. The work they do to keep patients healthy is tough work — hallmarked by long shifts and lots of information to digest and record. Anyone in the healthcare space will attest to the fact that managing information sits at the center of their work. They need to access patient information, process insurance claims, record new patient information, among tons of other document-related work.
We released Zulip Server 3.2 today! This is a bug fix release, containing a few cherry-picked changes since Zulip Server 3.1.
As we continue to navigate the impacts of COVID-19, businesses and customers alike are recognizing that knowledge is power. Information, resources and instructions—the kind of knowledge typically provided on company help centers and FAQ pages—can help keep the world moving even when so much remains unknown. The only thing we know for sure is that the world will keep changing, and no matter what happens, you’ll need to keep your customers informed.
When choosing a customer service solution, there are many factors to consider, and let’s face it — cost is high among them. Freshdesk says you’re saving money on their low license costs, which is a part of the total cost of ownership, but there are big trade offs to know about. Here are the top three things you should consider.
Mattermost is joining Red Hat, Google, and GitHub and over 130 other leading technology organizations authorized to be a Common Vulnerabilities and Exposures (CVE) Numbering Authority (CNA) by the CVE Program. The world’s most privacy-conscious enterprises and governments rely on Mattermost’s self-hosted, open source collaboration platform to keep their most vital communications safe and sovereign.
Trying to find ways to inject some fun into your remote team’s work days? With COVID forcing employees to adopt remote working, communicating with teams via apps like Slack and Zoom has been on the rise. But staring into a computer screen all day without any work colleagues around can take a toll on an employee! So, what can you do to help your team have a bit of fun? How about trying out some Slack games?
