New ideas and approaches are the lifeblood of modern businesses. Today’s commercial world is faster moving than ever before. Organizations must be agile and forward-thinking to stay on top. That’s why firms of all shapes and sizes love brainstorming sessions. Engaging brainstorming sessions help companies get the most from their workforce. They provide an arena in which inspiration can strike.
If you are a part of a B2B (business-to-business) customer support operation, you have workflows in place whether you realize it or not. They may have been written down last year or have been passed down from different eras of support leadership like an urban myth, but there is generally a method every company has for responding to customer issues and problems. Ask yourself one question: When is the last time you’ve truly tried clearing out the clutter of your support workflow?
As your business grows, so does your tech stack. Adding apps like instant messaging, customer support, document management, email marketing, design, and developer tools, as well as Teamwork, can mean your team waste time each day switching between apps and manually transferring data.
Planning to create a work from home policy for your company? As COVID-19 has forced most businesses to go remote, creating an effective work from home policy is as important as ever. It’s going to give your employees guidelines over what they’re expected to do and how they’re expected to do it. It’ll also give them some much-needed structure to help them navigate their work during this time.
San Francisco, California and Toronto, Canada – June 8th, 2020 – Wire, the most secure collaboration platform, today announced a partnership with Copperhead that will enable Android users to use Wire’s secure communication application - including messenger, voice, video, conference calls, and file sharing - in tangent with Copperhead’s secure mobile operating system.
Zendesk is named a leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers.
From cat videos to Netflix shows, there are tons of distractions that an employee faces — especially if they use the internet for work purposes. So to ensure that they’re actually doing the right thing, you might decide to record employee computer screens. But won’t that violate their privacy and land you in legal trouble? In most cases, yes. So should you or should you not spy on your employees’ computer screen? Don’t worry!
Content management and knowledge management are often used interchangeably. But distinguishing between the two is necessary for any business that wants to use both to streamline internal operations and establish consistency in their message.
Contact centers have been around since the 1960’s and have outgrown their initial purpose of marketing and selling, to become the engines of the Customer Experience Industry. We’ve come a long, long way from where we were. Technology has helped contact centers become much more effective. We’ve moved from automatic dialers to IVRs and, thanks to the internet, we now have cloud telephony such as CCaaS & UCaaS platforms to enable better communication between companies and customers.
New shared initiatives make it easier for teams to manage their AWS resources in Slack
