Teams | Collaboration | Customer Service | Project Management

Latest Posts

Introducing org charts (beta) to help you plan and strategize your business

To stay competitive, enterprise organizations need to set clear goals, define strategies, and allocate the right resources to drive the actions needed to achieve objectives. This all requires organizational planning. If you’re a business leader, this also means optimizing your organization’s structure. Doing so will help you identify redundancies across teams, and skill sets.

Crafting the Perfect Remote Workspace: Communication Tools Meet Business Solutions

Buffer’s recent survey revealed that the majority (97%) of people said they’d love to keep working from home--at least part-time--for the rest of their careers. With the way things are always on fast-forward nowadays, setting up the perfect spot to work from home has become super important. A bunch of us are swapping the typical office for our living rooms or maybe even a cozy corner in a coffee shop.

8 strategies that can help optimize remote team structure

With the surge in remote work trends, businesses are increasingly reevaluating their remote team structure to ensure optimal performance and productivity in virtual environments. While remote work offers flexibility and convenience, it also presents unique challenges that require thoughtful planning and adaptation. To thrive in this new era of work, organizations must prioritize optimizing their team structures for remote success. Here are eight strategies to achieve just that.

Why Process Mining is a Must for Flawless Change Management

Explore how process mining transforms change management strategies. Delve into its role in identifying bottlenecks, maintaining compliance, and engaging stakeholders effectively. Learn how Insightful's workforce monitoring software enhances these efforts, providing real-time insights and comprehensive reports for optimized processes and successful transformations.

Finding your fit: how to get started with hybrid agile

Agile methodologies — techniques and practices that prioritize collaboration and flexibility — have long been a reliable fixture on most product teams who want to deliver value while still having the flexibility to adapt to changes. But as technological advancements, regulatory shifts, distributed teamwork, and rising customer expectations make projects increasingly complex, even Agile methodologies can feel too rigid and one-size-fits-all.

Customer Service BPO Companies; Benefits, Limitations And More

“A customer service BPO (business processing outsourcer) is a company that handles incoming and outgoing customer communication for other businesses.” The fact that customer experience (CX) is the critical factor behind the growth of any business cannot be denied. Business process outsourcing (BPO) leverages the “customer satisfaction” aspect to advertise its goods and services.

Cybersecurity resilience in the Government and public sector in the US

Our world is more connected than ever. For many, this has accelerated knowledge exchange and advanced world economies and living conditions. However, it has also made our digital presence more complex. Data security and privacy are at stake, and in some industries, like Government and Defense, this presents significant challenges.

11 Top Employee Productivity Tracker in 2024

In pursuing business growth and employee efficiency, managers strive for teams that operate smoothly and independently. Yet, monitoring employee productivity solely through intuition can challenge today’s complex work environments. Thankfully, the solution lies within productivity tracking software, offering a window into your team’s daily activities. But with so many options available, which tools truly stand out as champions of workforce efficiency? Let’s find out.
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Maximizing ROI with Synthetic and Real-User Monitoring

Today's dynamic business landscape challenges organizations to find ways to optimize their investment and streamline their budgets. With the increasing prominence of remote work and user experience playing a pivotal role in productivity, obtaining a high return on investment (ROI) has become more critical than ever. This article explores how Exoprise's synthetic sensors (Cloudready) and Real User Monitoring (RUM via Service Watch) offer valuable insights that can help drive ROI and enhance digital experience monitoring for businesses.

7 Must-Have Features for the Best Employee Productivity Tracker App

Business owners are constantly exploring new ways to improve their businesses productivity. One way to do that is by using an employee productivity tracker app. There are many different apps, so deciding which is right takes time and effort. We’ve compiled the seven must-have features for the best productivity tracker app.