Enterprise messaging and collaboration tools are central to how work gets done today. In many organizations, message channels and video calls are where the most sensitive business topics are discussed and proprietary data is exchanged. Zoom, Microsoft Teams, and Slack are popular, IT-supported collaboration platforms for larger organizations. Smaller organizations or independent teams often use Whatsapp or Discord as stand-ins. This type of communication isn’t optional.

Bridge the generational divide in your workplace with Insightful. Discover strategies to align Gen Z's high expectations with management goals, raise productivity, and foster a purpose-driven environment.

Hear from Slack experts on how you can get the most out of Slack for customer support.

The idea of the workplace is no longer just being in the office. Rather, with the changing times, it has evolved and become flexible. The modern workplace concepts focus more on employee well-being, work-life balance, and high productivity. To achieve such outcomes, companies these days are following the concept of workplace flexibility, which is different from traditional work culture. But what exactly do we mean by workplace flexibility? Let’s dig deep into this topic to know all about it.

When it comes to product development, implementing new features can be a tedious process with many different stakeholders involved. At Miro, our own software engineers use the diagramming tools available to support and speed up the development process.

In this quarter’s update, we are excited to announce a series of new features aimed at improving your ITSM and ESM processes. Our latest enhancements focus on increasing agent productivity, ensuring data security, and providing clearer insights for better decision-making. Key updates include the introduction of the Agent Co-Pilot for real-time support, enhanced reporting access controls for sensitive data, and optimised licensing management.

In today’s fast-paced IT environments, delivering efficient, reliable, and seamless IT services is crucial for maintaining business continuity. For IT Service Management (ITSM) teams, utilizing customer journey mapping tools can significantly enhance performance, reduce service disruptions, and drive continuous improvement. While journey mapping is often associated with marketing to visualize a buyer’s path, these tools can be equally powerful in optimizing ITSM processes for daily operations.

Workforce analytics uses real data—like employee performance, retention rates, and attendance records—to guide better decisions in companies. It’s a powerful way to improve hiring, productivity, retention, and overall workplace satisfaction. Once you grasp workforce analytics, you’ll understand how your team is performing and what motivates them. Then, you can say goodbye to the struggles to keep your team in rhythm.

Time theft is a severe concern that HR managers must not ignore, particularly in today’s rapidly changing work settings. The question of correct time tracking has significantly evolved regardless of the employee’s remote, hybrid, or on-site work setting. Whether it concerns clearly defined working hours or specific tasks that employees make to address personal issues, such micro-shirking accumulates and gradually impacts the company’s margins.

A look at how developers can leverage app marketplace profiles, reviews, metrics, and more to build a trusted reputation on Miro’s developer platform and marketplace. Developers and partners can find a variety of opportunities on Miro’s award-winning Developer Platform and Marketplace with a potential audience of Miro’s 80+ million users eager to streamline their workflows with the power of 3rd-party apps and integrations.