Teams | Collaboration | Customer Service | Project Management

Latest Posts

Financial wellness is key to unlocking employee productivity in 2024

In the constantly changing labor environment of 2024, under persistent economic uncertainty, a revolutionary change is beginning to emerge. Companies are reassessing conventional incentive schemes because they understand that increasing employee engagement and productivity requires more than just pay raises and bonuses.

80% of women think hybrid work has provided greater job opportunities

A groundbreaking Ensono poll has highlighted a significant change in the IT sector’s work culture. The poll shows how hybrid work models are creating more inclusive and fair opportunities for women. The poll, which involved 1,500 full-time female professionals from several countries, including India, reveals the significant impact that flexible work arrangements may have in the technology industry. Let’s examine the results and consider the implications for women in technology going forward.

Agile vs. Scrum vs. Kanban: Which One To Use? And When

Agile vs. Scrum vs. Kanban is the most spoken about in the inner circle of project managers. However, these three are not entirely the same, nor are they completely different. All three concepts are handy for project managers, but how are they different from each other exactly? Let’s take a closer look at Agile, Scrum, and Kanban—uncovering how these tools optimize group performance and enhance project results.

Beat thrash for good: 4 organizational planning challenges and their solutions

Mobilizing an entire organization is hard. Processes often involve many stakeholders and workflows, while teams work in isolation with their own tools and collaboration methods. As a result, trying to execute your business plan can feel like turning a massive tanker ship—slow, clunky, and inefficient. But it doesn’t have to be that way. We’ve taken a deep dive into four common organizational planning challenges so you can arm yourself with the right solutions for each one.

Understanding cost overrun + prevention techniques

Does it ever feel like there’s just too much project and not enough budget? (Does it ever not feel that way?) It’s not just you — only 34% of businesses report completing projects on budget half the time or better. In other words, most businesses (66% of them) go over budget on more than half the projects they complete. Project managers are constantly concerned with project planning, timelines, forecasting, and even risk management.

ActivTrak vs. Teramind - Which is Best in 2024?

ActivTrak and Teramind are employee monitoring tools that offer workforce analytics, time tracking, and keystroke logging features. But only Teramind offers comprehensive user activity monitoring, user behavior analytics, insider threat detection, data loss prevention (DLP), business process optimization (BPO), and more. The main differences between these solutions are that: This teardown will look at each provider’s available functionality, pricing, user experience, user reviews, and more.

How to integrate Aircall and Zendesk data

If you’re a Customer Support Manager using Aircall and Zendesk together, the chances are you need to regularly access data from both platforms. You need call metrics and ticketing metrics to monitor the performance of your team and manage workflows. But also, and probably most importantly, you need your team to see this data. Sharing individual performance motivates them and helps to encourage friendly competition. So can you access both in one place?

Understanding the basics of labor efficiency ratio: A guide for businesses

Maximizing efficiency isn’t just a choice in today’s tough business world; it’s a must. The labor efficiency ratio (LER) is one of the most useful tools for companies that want to get the most out of their employees’ work. This piece goes into detail about what LER is, how it’s calculated, the many benefits it provides, real-life examples of its use, and useful ways to improve it.