Teams | Collaboration | Customer Service | Project Management

Latest Posts

Cultivating an Effective Remote Culture: From Mindset Shifts to Measurable Benchmarks

Dive into the evolution of today's dynamic business landscape with a focus on remote and hybrid work models. Discover the strategic planning, mindset shifts, and benchmarks essential for organizations to not just adapt, but thrive in this new era of work. Find out how employee tracking systems like Insightful can help!

Customer Service Week: 5 Ideas to Celebrate And Reward Service Desk Agents

When the calendar flips to October, it reveals a special occasion that deserves attention and appreciation: Customer Service Week. From October 2-6, 2023, this week is a tribute to the unsung heroes who are behind the service desk and go above and beyond to deliver exceptional customer experiences. This year's theme, "You Make the Magic Happen," adds a touch of enchantment to the celebration, emphasizing the pivotal role of service desk agents in creating memorable interactions.

Amplify your purpose: A worksheet to identify your internal communications charter and pillars

Internal communications transcend the boundaries of emails and newsletters. Internal communicators become strategic allies when grounded with a solid foundation and guided principles — a communications charter.

ICMP Required for Traceroute and Network Diagnostics

As previously detailed on the Exoprise blog, the ICMP (Internet Control Message Protocol) is crucial for troubleshooting, monitoring, and optimizing network performance in today’s Internet-connected world. Despite historical security concerns, disabling ICMP is unnecessary and hampers network troubleshooting efforts. Modern firewalls can effectively manage the security risks associated with ICMP.

Enterprise Service Management vs. IT Service Management: Unlocking the Distinctions

In this article, we’ll take a deeper look into ITSM and ESM, exploring how they impact diverse business verticals and, more importantly, why integrating both could be a game-changer for your organization. In the constantly evolving arena of service management, gaining a clear understanding of the fundamental distinctions between Enterprise Service Management (ESM) vs. IT Service Management (ITSM) is crucial.

Facilitating change and empowering leaders in healthcare & biotechnology

In an era of constant evolution and innovation, every industry is navigating change to keep up with the demands of the modern world. From technology and finance to healthcare and biotechnology, organizations are continually adapting to new paradigms and embracing transformative shifts.

4 Steps to Create an Effective Productivity Planner with Examples

Tired of feeling disorganized, overwhelmed, and confused when it comes to your daily tasks and responsibilities? Then it’s time to streamline your workflow with a productivity planner. Whether you work for a remote company, in an in-person role, or for yourself, you need a solid system in place to stay on track. If you’re ready to beat overwhelm and get organized once and for all, stick around.

Why and how to measure employee satisfaction

We all know the famous saying: “What gets measured gets managed.” But resources are finite, so you can only monitor KPIs (Key Performance Indicator) for some things in your business. You need to choose what gets measured and what gets managed wisely. This article will argue that employee satisfaction is one of the most critical metrics. And that any business looking to grow and satisfy its customers should be measuring it as a priority.

Simple ways to track employee performance (+ best tools)

Is your team meeting deadlines, achieving business goals, and delivering the results you expect? With an employee performance tracking system, you can easily measure these outcomes and spot trends in your team’s activity. However, not all tracking systems are created equal. Some require much more manual oversight than others. Others employ check-ins too infrequently to support efficient change or allow for substantial improvements. So, which solution is right for your team?