To run a contact center that’s both efficient and cost-effective, you need to align people, processes, and resources with the company’s key business objectives. Workforce management (WFM) is crucial for the success of any call center. But building out a WFM function is often easier said than done, especially without the right tools or frameworks.

In a world where remote work is the norm, understanding and measuring productivity is crucial. Learn how to comprehend and establish productivity benchmarks with Insightful, a leader in employee productivity analysis. This article will guide you through the three pillars of productivity, the importance of accurate benchmarks, and how to implement them in your organization to optimize time and resources. Enhance workplace productivity with the best monitoring software for pc Insightful.

Uncover the hidden challenges remote work poses to capacity planning and unveil strategies to optimize your approach using data-driven solutions, fostering a balanced and efficient work environment. Discover how Insightful solves the problem of how to measure employee capacity.

Most of your digital experience comes from Software Development. It involves writing code, making things look good, keeping everything working, testing it, and more. But that’s not all – the developers doing this also have to finish their work by certain deadlines. Hence, development teams need to work productively and efficiently. A survey discovered that 63.5% of developers spend around 3-4 hours each day writing code. Distractions are the major reason behind this drop in productivity.

Productivity is not a one-size-fits-all concept. It's a spectrum that reflects the many ways in which we approach and accomplish our goals. This post explores the unique characteristics of different work styles and how Insightful’s remote work tracker, with features like real-time monitoring and employee productivity tracking, can help managers optimize the productivity of each individual, contributing to the success of the entire team.

A career in sales can be very fulfilling, but it’s certainly not for everyone. With demanding targets, long hours, and many more pressures to contend with, sales professionals tend to experience something called sales burnout. Though a lot of salespeople thrive under pressure, anyone can experience burnout at work. It’s important to understand and curb burnout as much as possible to hold onto the best people on your team and help them reach their potential.

In today's digital age, efficient management of resources, particularly the workforce, becomes a game-changer for businesses aiming to stay competitive. One key tool in this strategic planning is employee monitoring software, such as we360.ai – a noteworthy solution uncovering impressive cost savings.

The sidebar is a persistent part of your Mattermost workspace, and while it might not feel like the most exciting feature, it’s absolutely essential for navigating through your team’s projects and conversations. But the more channels you join and the more DMs you send, the more cluttered your sidebar might start to become. Want to improve your sidebar experience and keep your attention on the conversations that matter most? Here’s how to regain sidebar sanity in Mattermost.

Chat APIs are integral solutions for contemporary organizations that value seamless workflows and high productivity. Since nowadays emails no longer dominate as the preferred channel of corporate conversations, agile businesses are seeking more immediate, secure, and scalable solutions. Chat is one such solution. In essence, chat APIs allow the seamless transport of data between chat and other tools. They also speed up operations and allow teams to connect and collaborate in contextual settings.

In today’s volatile economic environment, business leaders face various paradoxes that challenge common sense and business judgment. Navigating these complexities requires a resilient mindset and a strategic approach. This article delves into the key paradoxes in the workplace, their impact on businesses, and provides detailed strategies to manage them effectively. Discover how remote employee tracking software can help.