The landscape of communication and business operations has transformed dramatically in recent times. It has been changed in different ways. What’s the most obvious one? It’s a standout evolution is the mounting inclination towards virtual interviews. So, it’s sidelining the conventional in-person meetings. But what factors have catalyzed this move towards digital dialogues? Let’s find it out.

Efficiency and agility are the linchpins of business success, the demand for streamlined processes is more significant than ever. Enter the Enterprise Service Management (ESM) framework: a strategic tool designed to optimize organizational processes and bring order to the chaotic world of business operations. In this piece, we’ll delve into the key components of ESM, its benefits, and how it fosters cross-departmental collaboration.

Leadership skills are not always innate to leaders. In fact, effective leadership roots in inspiring and motivating action toward achieving a team or organization’s goals. To do that, leaders must have communication skills to connect with their audience. Company leaders or executives are the de facto “face” of the team or the company. They are the ones who face the internal and external stakeholders.

Choosing professional services automation (PSA) software is like shopping for a car. You want a model that fits your needs and budget, but you don't want to sacrifice features. It wouldn't make sense for a family of six to buy a two-seater sports car, right? The same goes for PSA software. You must understand your organization’s needs and evaluate the features and functionalities of each product to make the right selection. Here are our tips for choosing the best PSA software for your business.

Have you ever been in the middle of a task when a chat message, buzzing phone, meeting invitation or news alert broke your flow? It’s hard to get going again after a distraction. And that’s more concerning than it might seem at first. Most people come up against between 31.6 and 60 distractions in a day. Each distraction pulls our attention away for 5 to 25 minutes, which can quickly add up to an astronomical amount of unnecessary time wasted.

Many people quickly think of a boss as someone who gets things done. However, the roles of a boss and a leader are vastly different. To truly understand how to achieve success within your organization, you must first understand the key differences between bosses and leaders.

Construction business management requires different types of software. It may require software for project management, field service management, scheduling, estimating, bidding, accounting, fleet equipment management, customer relationship management, and so on. The magnitude of construction business software is vast. At the same time, it is also true that no single software can complete or automate all the tasks required by any construction company.

This month the spotlight is on enhanced collaboration with clients as we’re making Scoro’s quotes all the more interactive and easily shareable. And that’s not nearly all – we’ve been busy and packed in a slew of smaller work management improvements as well!

Most of your digital experience comes from Software Development. It involves writing code, making things look good, keeping everything working, testing it, and more. But that’s not all – the developers doing this also have to finish their work by certain deadlines. Hence, development teams need to work productively and efficiently. A survey discovered that 63.5% of developers spend around 3-4 hours each day writing code. Distractions are the major reason behind this drop in productivity.

To run a contact center that’s both efficient and cost-effective, you need to align people, processes, and resources with the company’s key business objectives. Workforce management (WFM) is crucial for the success of any call center. But building out a WFM function is often easier said than done, especially without the right tools or frameworks.