Providing a superior customer experience is more important than ever for high-performing call centers. Customer-focused companies are 60% more profitable, and happy customers pay up to 10% more for great service. However, creating a better customer experience can be difficult when you lack the right tools. That’s why having a call center agent performance scorecard helps you efficiently measure your team’s work and take essential steps to improve.

Nishar’s quote perfectly sums up the diverse challenges of managing product development. Product managers must be able to think strategically, plan out tasks, and coordinate the execution of product initiatives. But let’s face it: Juggling user research, product planning, prototyping, and customer feedback can be overwhelming. That’s why having the right product management tools in your arsenal is essential.

Most cleaning business software provides similar features and services. It is very tricky to find which software will meet the exact demand for your cleaning business service needs. Sometimes it can be solved by one app only, sometimes it requires a combination of multiple apps to get the job done. In this article we will try to guide you through the 11 best software for cleaning business with their distinctive features. So that you can find what you need. Let’s begin.

It's challenging to hold the role of project manager. To lead and supervise teams during the project's planning, execution, resource budgeting, controlling, coordination, and delivery, project managers need a broad range of project management abilities.

In a world constantly battling distractions, mastering time management is crucial. This article explores timeboxing, a revolutionary technique that can elevate your productivity. With the support of Insightful’s remote employee productivity monitoring software, streamline your tasks and enhance your focus like never before.

Managing and maintaining a complex IT infrastructure throughout an organization is no small feat. If this is your case, implementing a CMDB (Configuration Management Database) to support your IT Asset Management strategy will make a big difference. In a nutshell, a CMDB is at the core of the ITIL Configuration Management process since it enables you to capture a larger number of Configuration Items (CIs), their interdependencies, and any possible changes they might face.

In an increasingly digital and customer-centric business landscape, having an effective customer service channel strategy is no longer a luxury—it’s a necessity. A customer service channel strategy determines how your business will communicate with customers, addressing their concerns, resolving their issues, and ensuring their satisfaction across various channels. It is a roadmap to customer satisfaction, loyalty, and ultimately, business success.

Since debuting in 2017, Microsoft Teams has taken the lead as a collaborative work platform for professionals. It covers a wide array of industries and occupations, with over 270 million active daily users as of 2022. Aside from its function as an easy-to-use communications platform, one of the most notable features driving its success is the option to share and edit files quickly and easily.

Project scheduling is a tricky task across industries. From product design to customer support, operational bottlenecks are inevitable. However, this becomes detrimental with inefficient task delegation, overwhelming your team. A burnt-out workforce reduces productivity, resulting in failed or sub-par project delivery. While some employees are overworked, others don’t have enough duties.