Compliance is increasingly complex. Today, businesses face a web of overlapping compliance requirements that impact every facet of operations. And it’s not only leadership who holds responsibility for compliance. Employees and contractors also have a significant role in keeping your organization compliant. As a result, compliance training is more critical than ever.

Discover how Insightful offers SMBs a superior alternative to UBA for detecting insider threats.

Note-taking apps have come a long way. They have evolved from a simplistic platform that allows you to capture information to “smart notebooks.” These digital note-taking apps enable you to capture ideas as they come, jot down key points during meetings, capture handwritten notes, and use templates to brainstorm and organize your thoughts. You can easily share notes with others, add multimedia such as images and audio, and even collaborate in real time.

We all follow rules as we go about our lives. Some are enshrined in law. Others are social codes, and some rules we set for ourselves. It’s no different for businesses. There is a barrage of requirements between regulations, industry standards, client and customer demands, and governance policies. Adhering to all these requirements is called “compliance.” Workforce compliance is crucial to avoid financial penalties, build stakeholder trust and grow the company.

A customer-based SLA (Service Level Agreement) can really change the game for B2B service providers. Unlike standard service level agreements, which are more generalized, these agreements focus specifically on your needs, setting clear service agreement terms between the service provider and a customer. This ensures both sides are clear on what to expect, making for a strong partnership.

I’m a reformed wannabe reporter, news producer, publicist and internal comms nerd (yes, I write with a fountain pen) who’s spent the last two years in my first real startup, dreaming of how to transform employee communications technology. In my current role, I lead corporate communications for our 500-person company.

This summer, Agile2024 brought together practitioners from across sectors to explore and advance Agile practices and tools. At Miro, we were blown away by the speakers, ideas, energy, and the Agile community as a whole. This year, we encouraged presenters to create a template in the Miroverse as a takeaway from their speaking sessions. The results gave everyone — including those who couldn’t make the conference — something to implement at home.

Quality assurance (QA) is the core of any successful call center operation. It ensures consistent, high-quality interactions with customers and leads to improved customer satisfaction, increased loyalty, and better business outcomes. Optimizing QA processes related to the customer experience can make or break a company. This guide explores proven strategies to enhance quality assurance in your call center, elevate your customer service, build customer loyalty, and improve customer retention.

“Once you create a loyal customer base, it is hard for a competitor to take that away." Joseph D. Mansueto. Traditional marketing or outbound marketing involves using distribution methods that are non-targeted while inbound marketing reaches out to the target audience only. It requires less budget and creates a community around your brand as well. As per Mashable research, inbound leads are 62% cheaper than outbound leads, and they convert more easily.

Today, over 350.5 million domain names are registered, and this figure is expected to soar to 557.7 million by 2026. With such an abundance of available domains, selecting an effective domain name is critical to building an impactful online presence. Choosing a domain name should involve more than finding something catchy or relevant; it must also consider existing trademarks to avoid legal complications or financial penalties.