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5 Key strategies for enhancing government to citizen communication

‍ Government-to-citizen communication is a cornerstone of effective governance and is crucial for transparency, public trust, and civic engagement. However, governments frequently lag in digital innovation, struggling to meet the high expectations of tech-savvy citizens. Salesforce's 2023 Connected Government Report found that while 87% of citizens confirm that a great digital experience would increase their trust in government, only 35% are satisfied with current digital services.

Boost Time-to-Value: Using Automation to Maximize ROI in Service

As service providers continuously look for ways to optimize their operations and deliver superior value to their clients, one critical metric remains top of mind – the return on investment (ROI), particularly the time it takes to achieve this return—referred to as time-to-value.

We Tried The 10 Best Open Source Productivity Software Of 2024

The age-old adage, “The early bird gets the worm,” perfectly describes the state of the business landscape today. Competition is fierce and every little advantage can mean the difference between coming out on top or falling behind. Ensuring your teams are as productive as they can be is one way to get ahead, and that is where Open Source Productivity Software comes in. While there are several types to choose from, opting for open-source has its upsides.

Improve Agent Productivity: A Guide to Peak Performance

Low response times, the inability to answer routine inquiries, and the lack of a single platform for customer data are the biggest challenges to excellent customer service. When your customer support agents at call centers are unable to give accurate responses to customers looking for assistance, you need to employ data-driven approaches and adequate training to address their knowledge gaps about the customer and your products.

What is resource allocation, and how can you take advantage of it?

Anyone who’s ever even dabbled in project management knows that it can feel a lot like juggling. But does it ever feel like you’re juggling people, not balls? Resource allocation sits somewhere between project and program management, recognizing that many projects (and most IT projects) rely on specialists, shared resources who get juggled between projects.

What is the Importance of Employee Feedback in an Organization?

In the current dynamic work setting, employee input is more significant than ever. It is essential for increasing productivity, employee happiness, and general performance. A study by LinkedIn found that companies that regularly run employee feedback and growth programs have a 14.9% lower turnover rate than companies that don’t.

Resource Planning: Turning Your Capacity Plan into Action

Do your projects often run into unexpected roadblocks? Are some team members constantly overworked while others sit idle? If this sounds familiar, take a closer look at your resource planning. Effective resource planning can prevent missed deadlines, uneven workloads, and wasted talent—all while boosting your project success rates. Here’s how to get it right.

Employee Monitoring: Boon or Bane for Modern Workplaces?

98 Employee monitoring is currently a hot topic in modern workplaces. Some view it as a game changer that enhances employee productivity. Others think it will destroy employee privacy and make the working environment tense. This blog takes a deep dive into both sides of this debate about whether employee monitoring is an actual boon or bane. Get ready to discuss whether employee monitoring is a useful tool that helps optimize your work environment and maximize the productivity of employees.

The Checklist Manifesto: A Simple Approach to Complex Tasks

Explore the essential time management and error mitigation ideas Dr. Atul Gawande presents in his book The Checklist Method. Learn how to tap into the power of checklists and use them to cut down on the losses due to employee mistakes and boost your company’s productivity with the help from Insightful.