Ever wondered why ITIL 4 splits out release management from deployment management? These terms used to be the same, but now they’re different. Why? This change is big and shows how ITIL 4 wants to make service management better. In this article we’ll explain why making these two roles clear is key. You’ll learn how it helps in delivering software more reliably and efficiently. What if this one ITIL 4 insight could take your IT service management framework to the next level?

Finding the right service desk software for a small business might seem challenging at first, but it's worth the effort. Small businesses increasingly rely on efficient IT systems to manage customer support, track incidents, and ensure smooth workflows. 91% of service teams note that having a help desk system increases their productivity. If you’re searching for software that fits your organization’s size, budget, and unique needs, this guide is for you.

I used to start my mornings with the best intentions. But by the time afternoon rolled around, my to-do list had somehow doubled instead of shrinking. Missed deadlines, overlapping tasks, and that nagging feeling that something important had slipped through the cracks — it was exhausting. That’s when I discovered some powerful daily planner apps. These apps are super helpful and keep me organized by scheduling tasks, deadlines, and reminders in one place. Here’s the exciting part!

In today’s competitive business environment, successful innovation is a non-negotiable. At Miro, we’ve been studying innovation for nearly two years, surveying 5,000 leaders and 17,000 information workers across global enterprises and interviewing dozens of product and innovation executives from leading companies. Our 2023 research revealed that nearly all (98%) enterprise decision makers agree that innovation is urgent for their company.

Dashboards are powerful tools that help professional services firms track performance, manage resources, and make smarter decisions. By bringing all key metrics into one place, these dashboards give real-time updates on operations, finances, and client projects. Here are two examples of exectuive dashboards tailored for CEOs/COOs and CFOs.

We are in the work era where “exact” brings success and growth regardless of your business size and sector. So you require ditching the guesswork. Might we recommend time tracking software? However, isn’t that spying on employees or a workaround to increase their workload? It’s anything but that. The global software for work hours tracking market is $5.75 billion and we can expect a spike of $25.48 billion by 2032.

The world is going remote, folks. And while it’s finally great to wear sweatpants to work, HR managers are sweating bullets trying to manage this new “invisible” employee breed. The flexibility is excellent, but you’ve got to rethink your whole approach to keeping everyone in line.

When American tech giants pitch their cloud services as the answer to Europe's data sovereignty needs, they often use the term "sovereign platforms" to suggest they can offer the highest levels of security and compliance with European laws. However, these claims can be misleading, and trusting US-based companies with critical data might come with significant risks, particularly for public institutions, enterprises, and citizens in the EU.

This week the FBI, the US Cybersecurity and Infrastructure Security Agency (CISA) and partner agencies in New Zealand, Australia and Canada began advocating for the use of end-to-end encrypted (E2EE) communications. The move is in reaction to law enforcement backdoors in the public telephone network - including AT&T, Verizon and T-Mobile - being hijacked by Salt Typhoon; a cyberattack group believed to be operated by the Chinese government.

Quiet vacations, fake collaboration, and time theft aren’t just minor annoyances—they cost time, money, and trust. Learn how Insightful’s business monitoring tools uncover deceptive patterns, address inefficiencies, and create more engaged, accountable teams.