This blog post delves into the nuances of calculating annual work hours, the variables influencing work patterns, and how Insightful's software can aid in enhancing workforce productivity and maintaining a healthy work-life balance.

Do your employees also purchase online or spend time on different websites and waste their time during working hours? Don’t worry, almost every business and company is suffering from this problem. Due to this, many Employee internet usage tools have been introduced in the market.

Whiteboards are out — project management software is in. There's never been a better time for project managers to fully manage their team and projects thanks to the development of extremely useful project management software available in 2021. Because of this tech, it's now easier than ever to plan projects, schedule tasks, track milestones, and create progress reports.

How does one go from bootcamp to business to being yourself? We recently covered all three with Pratiksha Patel, Chief People Officer at Branch, a home and auto insurance company. Pratisksha shared their intentional employee experience process and how they build and inspire top talent.

Send limits are a new addition to the Courier app that allow you to manage notification rate limits. This means you can set a maximum limit on the number of notifications you can send over a certain time period. The advantages of using send limits are twofold: you can save money by imposing spending caps on notifications, and you can improve the customer experience of your app by avoiding bombarding users with too many notifications at once.

As businesses continue to evolve and compete in today’s highly digital and connected world, the importance of excellent customer experience management cannot be overstated. With the rise of social media, review sites and platforms such as marketplaces, customers now have more power than ever to share their experiences with others. As a CX Trends 2023 case study by Zendesk found out, 66 per cent of customers said that a bad interaction with a business can ruin their day.

A guide to the downsides of remote work regarding work outcomes.

Explore Insightful's comprehensive strategies for team development, focusing on our internal training sessions, mentorship program, and technical interviewing training.

Want to know how to make your help desk agents work harder, better, and faster? Then you need to see the power of Agent Utilization and how it can take your work from zero to hero. Agent Utilization is an IT help desk metric that reflects the percentage of time an agent spends on support-related activities, versus their total work time. But why is it essential to track and improve it?

In these tough economic times, having a savings plan is more important than ever. Even if your salary doesn’t increase or your expenses continue to rise, saving money can help you weather the storm. This blog post will share 24 easy tips to help you save money and prepare for hard times. From changing your spending habits to building an emergency fund, these tips are easy to follow and will significantly impact your wallet in the long run. So go ahead – start saving today!