Understanding the latest advancements in artificial intelligence (AI) can seem overwhelming, but if it’s learning the basics that you’re interested in, you can boil many AI innovations down to two concepts: machine learning and deep learning. Examples of machine learning and deep learning are everywhere. It’s what makes self-driving cars a reality, how Netflix knows which show you’ll want to watch next and how Facebook recognises whose face is in a photo.

To succeed as an agency — or a business of any kind — you need a clear vision of what success looks like. Is success more revenue? More clients? Higher customer satisfaction? A Super Bowl ad? All of the above? Key performance indicators (KPIs) are a time-tested way to measure performance and the success that strong performance generates. Tracking KPIs is also a part of project management best practices.

The world is changing and customer experience is shifting alongside. Advances in technology, combined with new and ongoing business challenges, put us all under pressure to continue to evolve, improve and do more for our customers. Many businesses have managed through supply chain disruptions, rising costs and the ongoing shift into the digital landscape – all while under a cloud layer of ongoing economic uncertainty. Companies are faced with tightening margins and cutting costs.

In the fast-paced and ever-evolving world of business, effective employee management is crucial for driving productivity, fostering a positive work culture, and ultimately achieving success. To navigate the complexities of managing a diverse workforce and ensure optimal performance, businesses are increasingly turning to technology as a powerful ally.

Data theft has become a significant concern for companies of all sizes. Safeguarding sensitive information is paramount to achieve the following: This guide explores how Workstatus, a workforce management software, can help organizations prevent data theft and ensure robust data security. Let’s dive in.

Despite the hype, AI isn’t here to replace your human agents. On the contrary, when human agents and AI join forces, they form a powerful CX team – one that builds on their strengths, while minimising their weaknesses. Your agents shouldn’t be bogged down by busy work. With AI in their corner, they can instead focus on the tasks that make a difference. Which results in a better experience for all involved.

Artificial intelligence has revolutionized the way we interact with technology, and AI chatbots have become increasingly popular tools for various tasks. OpenAI’s GPT Chat and Google’s Bard are two prominent AI chatbots that have garnered significant attention since their release. While both chatbots leverage natural language processing to generate human-like responses, there are crucial differences that set them apart in terms of their capabilities and use cases.

Welcome back to our ten-part blog series on Customer Service Transformation. In our previous blog post, we examined the evolving topic of B2B service trends. Today, we continue to draw further insights from chapter two of the Vivantio eBook, The Complete Guide to Customer Service Transformation – where we explore the cornerstone of this transformation – Service Optimization.

From desk-sitters to frontline workers, construction companies urgently need to create cohesive, engaging employee experiences for their workforces. It’s a big ask, but the gains are substantial.

When you’re working on a major project or toward a critical deadline, overtime hours are often inevitable. So how can you keep projects on budget? If you’ve tried tracking overtime with manual time sheets, you’ve probably found this process isn’t as reliable or inexpensive as you’d thought. For accurate overtime tracking, dedicated software is essential.