Optimizing your help desk and processes is key to maximizing the satisfaction of customers. Help desk management should be a complementary process between your help desk software and your team. On one hand, your help desk should provide you with the optimal features to improve your processes. On the other hand, you should define your workflows and ensure best practices are followed. With that said, here are 10 best practices for managing your help desk and improving your support.

Discover the positive and negative impacts of hybrid work on company culture, and learn how Insightful's software can help businesses navigate this new landscape while maintaining a strong company culture.

There are a lot of talks these days about impact measurement and how to go about it effectively. Many organizations are looking to measure the impact of their projects to assess whether they are achieving their desired outcomes. But what does it mean to measure project impact, and how do you do it? In this blog post, we will explore some tips on how to run effective impact measurement projects.

Online coaching has emerged as a sought-after way for coaches to offer their services to clients worldwide, irrespective of geographical barriers. With the help of various online platforms, coaches can now create and deliver customized coaching experiences that cater to individual client needs. These platforms and tools allow coaches to interact with clients in real-time, provide on-demand support, and offer a seamless coaching experience that is both convenient and effective.

Once again we see bureaucrats with a poor understanding of how modern technology works deny ordinary people their right to privacy, as enshrined in the Universal Declaration of Human Rights (Article 12). This time it’s India, where Element is one of 14 messaging apps blocked by the Central Indian Government which - we believe from media reports - relates to Section 69A of the Information Technology Act, 2000.

At the start of 2023, Sycous’ Support agents had no access to live Zendesk data. Data Analyst, Michael Brooke would spend an hour each day creating reports for the Support Manager, and the agents would only see what was happening at monthly meetings — well past the point where they could affect what was happening. With a spare TV lying around the office, they decided to try a real-time dashboard. Spoiler alert: it was a huge success!

‍ We're thrilled to announce the launch of We360.ai V2, the latest version of our SaaS-based platform that empowers businesses to optimize their operations, enhance productivity, and streamline processes. The vision we had two years back in 2021 for our version 1 ‘Black Eye’ was the same; our new version is also poised to revolutionize employee productivity.

A new global survey highlights the many obstacles to productivity facing desk workers today – and the new, better ways that leaders can support them.

This blog post highlights common pain points faced by managers of remote engineering teams and offers best practices to tackle these challenges, fostering a successful and collaborative remote work environment.