You only get one chance at a first impression. And in customer service, that first impression is determined by your First Response Time (FRT). A fast and efficient FRT can make customers feel valued, respected, and taken care of. On the other hand, a slow response time can leave users feeling frustrated, ignored, and even outraged. With so much riding on the FRT, optimizing this help desk metric is crucial to keep your users happy and your business thriving.

Effective resource management is essential for IT companies to meet project goals on time and within budget. However, many companies still need help managing resources in the workplace to overcome the challenges like: The good part is that you no longer have to live with these challenges. We have a solution for you. Switch to an automated resource management system with the help of workforce management tools like Workstatus.

Are you struggling to keep your team focused & productive? Do you feel traditional management techniques fall short in today’s fast-paced, data-driven business environment? Then it’s time to harness the power of analytics! With such growth, it’s no surprise that companies of all sizes leverage data-driven insights to improve their employees’ productivity and performance.

Time is revenue. Your business growth depends on how your employees spend their working hours. From the beginning of the industry culture till now, many processes, rules, and regulations have been made for the employees to track their working hours. From time to time, employee work hours tracking methods are getting more stable, flexible, and reliable. The CAGR of the time-tracking software market increases by 16.7% from 2023-2032, showing how the marketplace is getting more popular globally.

Communication is key to success in every aspect of life and business. Whether you're working at home or in an office, being able to communicate effectively with your colleagues is essential. With the rise of virtual teams, it's becoming increasingly important to stay connected and collaborate effectively. This article will discuss everything related to virtual team collaboration, the 16 best tools for effective virtual collaboration and the ins and outs of those tools.

Optimizing your help desk and processes is key to maximizing the satisfaction of customers. Help desk management should be a complementary process between your help desk software and your team. On one hand, your help desk should provide you with the optimal features to improve your processes. On the other hand, you should define your workflows and ensure best practices are followed. With that said, here are 10 best practices for managing your help desk and improving your support.

Instant Messaging vs. Email has been at war for many years as communication tools. Since you utilize instant messaging (IM) over emails more often, later is no longer relevant. However, a specific subset of users sees instant messaging as a very bothersome tool. Kindly refer to the below explicit definitions to understand the difference between Email and IM.

Excellent internal communication procedures are frequently associated with increased production, earnings, and employee happiness. Your workers will benefit from your excellent internal communications plan when they entirely comprehend the company's goals, values, and culture. However, internal communication conundrums are commonplace in many businesses. This is a problem as it can disrupt workflows, confound attempts at collaboration and lead to confusion on a company-wide scale.

In a recent Teamwork webinar, we had the pleasure of hosting Megan Bowen, Chief Customer Officer at Refine Labs, for an insightful and engaging discussion on how agencies can boost profitability by establishing stronger teams, processes, and pricing strategies.

When Dymatec began expansion into the US, Vaughn Newton wanted to share sales targets in a way that would make new team members across the pond feel included. What he hadn’t banked on was the profound culture change that would happen as a result of making sales figures visible to everyone.