Prepare for the upcoming recession with a tech stack refresh.

This blog post highlights common pain points faced by managers of remote engineering teams and offers best practices to tackle these challenges, fostering a successful and collaborative remote work environment.

We are excited to announce the official launch of One-Time Send, a powerful feature designed to simplify and expedite the process of sending one-time notifications through Courier. It's one piece of a web app redesign that we started recently (dark mode shown coming soon). Based on invaluable feedback from our customers during the closed beta, we have refined and improved One-Time Send to make it even more efficient and user friendly.

If you want to stay competitive to both win and retain top talent, you must build an effective employee engagement strategy. And a critical element of this is an employee recognition program. Why? Employee appreciation is an essential factor in employee engagement and retention.

Effective business communications are the key to the well-being of any company. They are responsible for clear planning, team collaboration, and coordination of the company's employees' actions, reaching agreements with partners, and successful communication with real and potential customers. What to pay attention to? Business communications are not just about making deals or managing personnel. They have their structure, principles of use, types, forms, means, and channels of application.

Do you know that only 49% of organizations are confident in maintaining clear and consistent succession strategies to develop next-generation leaders? We don't intend to blame them we understand that making succession plans is challenging. Every forward-looking owner desires to see their business continue to grow long after their active years. And they don't want their business to collapse because of the sudden exit of a crucial team member.

Bringing your team together to connect with each other doesn’t just feel good – it’s good for business.

When Amir started in his role as Customer Service Director at a leading, global software company there was little structure or accountability within the Support team. They weren’t on the same page — and individual performance varied drastically. Being a remote team only amplified the problems, agents were often working in silos with no visibility of what others were doing.

There are various reasons why you may need to get in touch with a call center. Perhaps you’ve bought a faulty product and want a refund or need tech support when setting up the new conference call services you’ve recently signed up for. Think back to your last experience with a call center. Did you spend a long time on hold? Did you get connected to an agent who immediately helped with your query?

Bringing the power of generative AI in Slack to help you work smarter, learn faster and communicate better.