The tech industry is booming, and with it comes an ever-growing demand for talented workers. However, this growth has not come without its costs, as we have seen in the recent wave of tech layoffs. During the last 2 quarters of 2022, tech companies like Microsoft, Meta, Amazon, IBM, and Twitter (amid all the controversy) have announced and executed layoffs totaling tens of thousands of employees. This has left many people wondering: why are tech companies laying off so many workers?

Customer service (CS) platforms have been adopting conversational AI at incredible rates as consumers expect a higher quality customer experience. Many of these platforms are rushing to break into the market and boost sales but are making some basic mistakes in the process. The focus for newly emerging technologies has been predominantly on user interface (UI) and aesthetics rather than functionality and performance.

When an organization witnesses its growth, it starts adopting new policies that manage employees and the work environment. However, one of the critical questions that run into the debate is should an organization invest in employee monitoring software? Many would prefer trusting their employees without watching their work nature. For many commercial organizations, workplace monitoring is not required according to their owners.

Over a decade of working with all kinds of teams, I’ve found the best of the best possess these “team alchemical elements.”

The pandemic rocked the retail world and customer expectations are on the rise. It’s no surprise that small retailers are turning to technology to help them navigate the changing customer experience landscape. The key is finding a solution that makes things quicker and easier, for both customers and employees. In this ebook, you’ll learn how small and mid-sized retailers are improving customer experience.

Are you in the market for the best EPM software app to help streamline your business operations? Look no further! Here we have compiled a list of the six best EPM software apps of 2023, so you can find the perfect fit for your business needs. Read on to get started on your search for the perfect EPM software app today!

In an ever-evolving digital world, staying on top of technical issues can be a daunting task. But fear not! We’ve done the hard work for you and identified the 7 best issue tracking tools for 2023. Whether you’re in tech support or running a business, these issue-tracking tools will help you stay organized and on top of any problems that arise. Read on to find out which one is best for you!

Harvard Business Review claims that “constructive feedback — both positive and negative — is essential to helping managers enhance their best qualities and address their worst so they can excel at leading.” However, the way the feedback is given is equally important: In this blog, we’ll explore why constructive feedback is so important and provide seven practical ways to give it effectively.

Have you ever wondered what is stealth employee monitoring software? If you have not, then many other people have experienced the same issue. Do you need to know what is it? Keep reading and discover how Stealth Employee Monitoring Software can help you improve your corporate culture and give you a better workplace environment.

Just when you think you’ve got Google’s algorithm all figured out, bam: another update. It’s the song that never ends, and agencies that want their clients’ websites to perform well have to stay on top of it. Site audits are one of the best ways to do exactly that. Regular site audits can help you identify red flags and potential problems within your client’s site that could result in lower search engine rankings.