TeamSupport is all about customer-centricity; it’s built in our DNA. So, we regularly update and enhance our products to ensure we’re providing you, our customer, with software that can grow with you and support your customer service efforts. Detailed below are the features we’ve released in the first quarter of 2023.
Frontline employee recruitment and retention is top-of-mind in many industries these days, as more than one-third of companies lack the right technology to effectively communicate, engage, and retain these employees. And our recent survey offers insight to help understand and address these challenges.
Discover how to tackle common remote work challenges like Zoom Fatigue and Employee Burnout. Learn strategies to keep your team happy, healthy, and productive while working from home.
Discover how Insightful's Office vs Remote feature allows you to track and compare your team's productivity based on their work location. Use Insightful to design the best working model for your team and optimize over time.
A common question we receive is how to structure and organize your work in OneDesk. OneDesk allows for tremendous versatility in how you work, and every business will have their own workflows. The first step in determining how to organize your work is to get an understanding of the structure of OneDesk. We want to help you make the most of your options and organize your work logically. In this article I’ll go over some best practices and common configurations.
In the decade before the Covid 19 pandemic, remote employment was steadily increasing and had become the fastest-growing segment in the workforce of the day. By early 2020, Covid took hold, and almost overnight the global on-site workforce became remote. In the most bizarre way imaginable, and in something of a sci-fi atmosphere, Work from Home (WFH) instantly became the norm.
At Asana Forward, company leaders showed how new platform capabilities can help companies tap into Collaborative Intelligence insights.
The concept of the 4-day work week has gained traction in recent years as companies worldwide seek to reduce workplace stress, boost employee satisfaction, and improve productivity. The UK has now embarked on a pilot trial involving over 3,300 employees from various industries to establish whether this radical new system works. The idea is that employees receive 100% of their pay for 80% of the time while delivering 100% of their expected output.
2022 has seen heaps of disarray with continued supply chain issues, energy price crises, and rising inflation. Businesses were forced to shift priorities and adopt new policies to continue driving profitability. There were also actions on the regulatory front, particularly in corporate governance, to guide companies into transformation. Moving to 2023, the pressure to adapt to the changing landscape continues.
