Providing an excellent customer experience (CX) is crucial for customer retention and gaining new business. Fortunately, you can use customer experience metrics to determine how effective your customer experience initiatives are and what needs improvement. You can gain insights into how satisfied customers are with your offerings, how likely they’re to recommend your company, and more. In this article, we’ll explore what customer experience metrics are and highlight 11 key CX metrics.

For many people, work was redefined in 2021. Whether employees navigated a remote work environment for the first time or managed new tools associated with accelerated digitalization, the way work was accomplished – and what even constitutes work – looks different than it did a year ago, and it will continue to evolve in the year ahead.

By using huddles, split view and Atlas, service teams can deliver faster, seamless customer support.

Building a digital headquarters that enables more flexible, inclusive and productive ways of working.

If you’re a project manager, chances are you already have a lot on your plate. And so organization and productivity should be among your top priorities, right? This is especially true if you’re juggling multiple projects with totally different stakeholders. To help streamline your tasks and put your must-do duties front-and-center, we put together this quick and easy checklist.

The world’s leading software review and selection platform recognized Simpplr as the highest-rated and best-reviewed Internal Communications system for 2021.

When it comes to your business plan, digital marketing is an integral component for any sector. A digital marketing campaign truly forms the core of your promotional efforts and can single-handedly help you establish a solid online presence. For example, it’s found that companies with a blog generate over 60% more traffic than those without one.

An essential part of the software development process, testing allows you to catch software bugs and other issues before the product is released. While this process can be time-consuming and expensive, software testing outsourcing can help you cut costs without compromising testing quality. In this article, we’ll explain what software testing outsourcing is and highlight 20 commonly outsourced testing services.

We’re excited to announce the launch of Rocket.Chat’s new Facebook Messenger App, built to improve customer service efficiency on the go-to messaging app for over 1.3 billion worldwide users. The 2.0 version of the app is a more robust integration with new features that the 1.0 version didn’t offer, such as message automation and customization. This will enable Rocket.Chat users to streamline their customer service efforts while building an exceptional customer experience.

In a recent article, we wrote about the disadvantages of traditional time tracking using paper or Excel timesheets. They come with many challenges, including: To solve these challenges, we set out to build Buddy Punch — a timesheet app that helps you: In this post, we’ll detail what makes Buddy Punch a great timesheet software for employees, including a breakdown of our key features and user reviews.