Regardless of the team size, an SOP (Standard Operating Procedure) is essential for all call centers. A call center SOP is a document that contains guidelines about business processes, administrative activities, and other information that help the agency run smoothly. In this article, we’ll explain what a call center SOP is and why you need one. We’ll also highlight the nine key points to include in your SOP, along with four actionable tips for drafting it.

Worried about whether your remote workforce is working or not? Don’t be! With the right employee monitoring software, you can easily keep track of your remote workforce. These software track and monitor how much time a remote worker spends on a specific task, site or app. This helps you get a better idea of what they’re up to during work hours. In this article, we’ll give you 10 tools to monitor your remote employees and ensure they’re always productive.

For an expanding enterprise resource planning (ERP) firm, providing quality service is of utmost importance. ERP covers a wide range of day-to-day business areas—from procurement to accounting and everything in between—so staying organized and on top of everything is the key to success. Bringing the management of these needs all into one tool makes it easy to find everything in one centralized spot. With this in mind, one ERP firm came to us with a few priority requirements.

“Call centers have never been more important — or more strapped1.” Imagine having a 100-year old parent who has a panic button for emergency situations. When you try it out, it takes an agent five minutes to call to check in. Why the delay in what could have been a life-or-death situation? A shortage of agents. A problem brought about by the pandemic2. This medical alert company is not alone.

Steps for the upgrade to V5.6.2 from V5.x.x for Download License (On-Premises License) customers. Step 2) From Services >> My Services — You can download a new setup for Vision Helpdesk V5.6.2 (We support PHP7.1 and above PHP version for V5 version) Step 3) Take a backup of your existing files and database on your server. example if you had installed on support folder you can rename support to support_bk and create new support folder.

At Wire, we constantly strive to provide the most advanced security and superior user experience. We understand how important it is to be efficient and productive, and how an intuitive design contributes to that. We are happy to introduce significant improvements to the buttons you see in Wire calls — making it easier for you to toggle mute, video and screen sharing during calls. In this article, you’ll read all about what changed and why we made these decisions.

Team communication is one of the most fundamental aspects of collaboration. Communication in teams is more than just efficient work. It allows everyone on the team to be educated on any topic that may affect their work. Moreover, it develops trust, builds camaraderie among the team members, boosts morale, and helps employees stay engaged in the workplace.

Remote working is the new normal. With employees of several enterprises working remotely, a mix of knowledge management tools along with time tracking is essential. Time tracking tool bridges the gap between tracking employee work hours and helping in seamlessly reporting that information for supervisors. This information helps with scheduling work hours, aligning tasks, and determining hiring needs. Moreover, it ensures that employees do not get overpaid or underpaid but accurately.

Bringing this time-honored team tradition into the virtual world is easier than you might think. Here are a few pointers.

The COVID-19 crisis has pushed us all out of our comfort zones – both merchants and consumers. What might have evolved over a decade happened within eight weeks in 2020, when retailers quickly launched e-commerce websites and figured their way through digital payment, order fulfillment, and warehouse management processes. Consumers got equally adventurous too.