The more engaged workers are, the better it is for the business. When team engagement is high, employees will do their best work and bring unique benefits to the company: improved customer retention, reduced employee turnover, and more revenue (to name a few). If you want your organization to succeed, you need to prioritize your people. Especially in the wake of the Great Resignation, it’s essential to start examining—and improving—your employee engagement strategy.

Engage, deflect, or convert? How Proactive Messages drive better conversational experiences.

An endless aisle is an innovative solution that blurs the lines between brick-and-mortar and online shopping. When a product is out of stock or a store isn’t large enough to carry its entire catalog, an endless aisle captures an in-store customer’s intent to buy in the moment by directing them to the retailer’s website via an in-store kiosk or tablet, a QR code, or NFC device.

Join us for a special discussion moderated by Zendesk's Kristen Durham, SVP SMB & Startups, featuring Shanti Ariker, SVP, General Counsel at Zendesk as well as special guests, Julie Clugage, Co-Founder of @Team4Tech and Bhavna Kumar, VP of Network at @Techstars.

Today’s ecommerce market is on fire, evolving at a dizzying pace driven by new technology, capabilities, and customer demand. According to Ecommerce News, turnover from online shopping in Europe grew by 13 percent in 2021. And the popularity of ecommerce is set to continue as new technologies and platforms create exciting opportunities for retailers and shoppers.

Zendesk's AI tools help newly hired customer service agents get up to speed. Zendesk's AI tools help service teams smash context-switching, which causes lulls in productivity. #ConversationsWithZendesk

In this video, you will learn all the key components to see if you are ready to make the move from live chat to messaging. Watch this step by step tutorial to learn about key differences, determine your eligibility, plan your rollout, and communicate the impact to your organization.

Ready to learn about the benefits of Agent Workspace? In this video, you will learn about the basics of agent workspace, how it can help your agents provide better customer experiences and have richer conversations, and how to prepare for your move today. Timestamps.

Customer service agents can leverage artificial intelligence (AI) to be more productive, and provide better customer experiences. #ConversationsWithZendesk

Customers want a natural and fluid experience across every interaction with a brand, from bot to agent to sales rep. Gone are the days of “surprise and delight” – most customers don’t want to be wowed, they just expect service to work seamlessly. To achieve this level of efficiency, internal ownership of CX can no longer be confined to tight swim lanes and be viewed solely as a matter of reactive support. Leaders must continue to break down team barriers, integrate responsibilities, and foster collaboration within their organization.