Zendesk's AI tools help newly hired customer service agents get up to speed. Zendesk's AI tools help service teams smash context-switching, which causes lulls in productivity. #ConversationsWithZendesk

In this video, you will learn all the key components to see if you are ready to make the move from live chat to messaging. Watch this step by step tutorial to learn about key differences, determine your eligibility, plan your rollout, and communicate the impact to your organization.

Ready to learn about the benefits of Agent Workspace? In this video, you will learn about the basics of agent workspace, how it can help your agents provide better customer experiences and have richer conversations, and how to prepare for your move today. Timestamps.

Customer service agents can leverage artificial intelligence (AI) to be more productive, and provide better customer experiences. #ConversationsWithZendesk

Customers want a natural and fluid experience across every interaction with a brand, from bot to agent to sales rep. Gone are the days of “surprise and delight” – most customers don’t want to be wowed, they just expect service to work seamlessly. To achieve this level of efficiency, internal ownership of CX can no longer be confined to tight swim lanes and be viewed solely as a matter of reactive support. Leaders must continue to break down team barriers, integrate responsibilities, and foster collaboration within their organization.

In this video, we'll create a server-size app (hosted on glitch.com), test it locally, and then upload it to our Zendesk instance.

Customers want to be heard and brands must listen. It’s critical that leaders have a pulse on what customers are feeling – the good and the bad – and understand the pain points of a frustrating experience. However, businesses are unprepared to support customer well-being and emotions – only 22% of leaders say that customer sentiment is used to personalize the experience a customer receives.

Our report shows that more than half of consumers feel companies could be doing a better job personalizing their experiences in store and online. They know companies have information about them and want it to be used to give them better options and solve problems. This ability to provide deep personalization benefits business as well – it builds trust, loyalty and lasting relationships. Zendesk CTO Adrian McDermott is joined by Sr. Director Teresa Haun and host Jay Baer to discuss the latest CX trends.

Our report shows that more than half of consumers feel companies could be doing a better job personalizing their experiences in store and online. They know companies have information about them and want it to be used to give them better options and solve problems. This ability to provide deep personalization benefits business as well – it builds trust, loyalty and lasting relationships. Zendesk CTO Adrian McDermott is joined by Sr. Director Teresa Haun and host Jay Baer to discuss the latest CX trends.

Customers want fluid, natural conversational experiences in which they are in control – they can choose where the conversation goes across channels as well as when the conversation pauses and resumes. Businesses are building a more fluid CX, especially as a majority of consumers would spend more with companies that allow them to start a conversation on one channel and pick it up on another – without needing to repeat themselves.