With Zendesk's AI tools like Content Cues, scan every single support request to surface common questions and trending topics, improve your knowledge base, and optimize the customer experience.

Hear firsthand how eCommerce champions, Pair Eyewear and LuxDeco, balance hyper-growth with quality service using Zendesk + Shopify in harmony. In this video, we walk you through how you can execute best-in-class, customer-first experience by leveraging key metrics, core Zendesk capabilities, and foundational integrations.

Customer Experience Trends 2023 - Conversational experiences Customers want fluid, natural conversational experiences in which they are in control – they can choose where the conversation goes across channels as well as when the conversation pauses and resumes. Businesses are building a more fluid CX, especially as a majority of consumers would spend more with companies that allow them to start a conversation on one channel and pick it up on another – without needing to repeat themselves.

Customer Experience Trends 2023: Customers are more comfortable interacting with AI and now expect near-perfect interactions in their support experience. Given this adoption of the technology and breadth of AI use cases for CX, we will see more companies this year extend the power of AI across the entire customer journey – specifically, beyond reactive service and into proactive and preventative service. As the report shows, 72% of businesses say expanding AI across CX will be a main priority in 2023.

Customer Experience Trends 2023: Customers are more comfortable interacting with AI and now expect near-perfect interactions in their support experience. Given this adoption of the technology and breadth of AI use cases for CX, we will see more companies this year extend the power of AI across the entire customer journey – specifically, beyond reactive service and into proactive and preventative service. As the report shows, 72% of businesses say expanding AI across CX will be a main priority in 2023.

Cold calling can be an effective way to reach your sales goals. In this video, we show you the basics of how to cold call and provide our top five tips and strategies to improve your cold calling techniques. About Zendesk: Zendesk Sell is CRM software built to improve customer relationships and increase sales.

Help desk software helps you track employee and customer issues, automate routine tasks, and provide proactive support. In this video, we reveal the top 10 help desk ticketing software features in 2023. Why choose Zendesk? Zendesk help desk software is trusted by more than 100,000 businesses and helps you to drive higher productivity and superior ROI.

With Zendesk's AI tools like Content Cues, scan every single support request to surface common questions and trending topics, improve your knowledge base, and optimize the customer experience.

In this video, we reveal the top live chat features for 2023 to help you find the best live chat software. We also show you how live chat support can benefit your business and save costs. Why choose Zendesk? With Zendesk, you can add live chat and messaging to your website, mobile app, and social channels and provide 24/7 support with our no-code chatbot. Zendesk’s live chat software comes with a unified agent workspace that gives agents what they need to respond to customers, anywhere.