Customer Experience Trends 2023: Customers are more comfortable interacting with AI and now expect near-perfect interactions in their support experience. Given this adoption of the technology and breadth of AI use cases for CX, we will see more companies this year extend the power of AI across the entire customer journey – specifically, beyond reactive service and into proactive and preventative service. As the report shows, 72% of businesses say expanding AI across CX will be a main priority in 2023.

Cold calling can be an effective way to reach your sales goals. In this video, we show you the basics of how to cold call and provide our top five tips and strategies to improve your cold calling techniques. About Zendesk: Zendesk Sell is CRM software built to improve customer relationships and increase sales.

Help desk software helps you track employee and customer issues, automate routine tasks, and provide proactive support. In this video, we reveal the top 10 help desk ticketing software features in 2023. Why choose Zendesk? Zendesk help desk software is trusted by more than 100,000 businesses and helps you to drive higher productivity and superior ROI.

With Zendesk's AI tools like Content Cues, scan every single support request to surface common questions and trending topics, improve your knowledge base, and optimize the customer experience.

In this video, we reveal the top live chat features for 2023 to help you find the best live chat software. We also show you how live chat support can benefit your business and save costs. Why choose Zendesk? With Zendesk, you can add live chat and messaging to your website, mobile app, and social channels and provide 24/7 support with our no-code chatbot. Zendesk’s live chat software comes with a unified agent workspace that gives agents what they need to respond to customers, anywhere.

In this video, we’ll take a first look at an exciting new way to utilize webhooks at Zendesk through User and Organization events. We’ll also walk through setting up a working implementation by building a small Google Apps Script that ingests our Webhook request and populates a Google Sheet with user data.

Improve customer conversations with the help of bots powered by Zendesk.

AI can not only make art, 🤖 🎨 it can also improve your customer service.

The Zendesk Community sat down with experts from our Platform Team to cover the ins and outs of acting with a unified customer view on Zendesk. We reviewed the multitude of ways you can use a range of Zendesk capabilities to build a more complete customer view, plus how to take intelligent action on it. Attendees were treated to demos and actionable tips on using customer insight to deliver a faster and more personalized level of service.

In this video, we’ll take a look at what webhooks are, how they function, and how to use them at Zendesk. We’ll also set up a couple of webhooks, first in the Zendesk Admin Center UI where we’ll see how we can create cards in the project management tool Trello, then using the webhooks API, where we’ll work with the Github API to raise issues in a repository.